This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.1 from the Product version picker.

Release notes and notices
updated 07 Jun

Learn what’s new or changed for  BMC Helix Operations Management including new features, urgent issues, documentation updates, and fixes or patches.


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June 03, 2022

Updates available in this release:

  • Extended support for global variables
  • Event policy migration between tenants
  • Entity enrichment according to the best matching slot
  • Node details identified by using the service name
  • Notification policy triggered on change in slot value
  • New event classes under the IIMonitorEvent class for all integrations
  • Enhancements to services and service details
  • Enhancements to Situations
  • View incident details in BMC Helix ITSM

22.2 enhancements and patches

April 22, 2022

Updates available in this release:

  • Select dynamic monitor types while configuring alarm policies

  • Share information between enrichment policies with global variables
  • Handle event slot values with custom enumerations
    Enrich events with node details
  • View variable categorization in advanced enrichment policies
    Maximum row limit and size for an external source file in dynamic enrichment policies
  • New event classes for integrations configured by using BMC Helix Intelligent Integrations
  • View situations as a list
  • Perform event actions for impacted services and situations
  • Launch event details
  • Service model UI enhancements
  • Service blueprints UI enhancement

22.2 enhancements and patches

Related release notes

Enhancements and patches Open link

Collecting data


As an administrator, identify and collect data that you want to monitor.

Monitoring events and reducing event noise


As an operator, monitor and manage events.

As an administrator, set up event policies to reduce event noise.

Detecting anomalies


As an administrator, set up alarm and variate policies to detect anomalies and eliminate false positives.

Managing maintenance windows


As an administrator, set up blackout policies to manage maintenance windows.

Setting up access control


As an administrator, set up role-based access control and data-level access control.

Managing policies, event data, and metric data with REST APIs


As an administrator or developer, use REST API endpoints to manage policies and event data.



As an administrator, integrate with BMC Helix IT Service Management  for Proactive Service Resolution (PSR).

PDFs and videos


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