This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Working with CIs

A configuration item (CI) represents any component of an infrastructure. For example, a CI can represent a hardware component or software component, a service, an inventory location, and a network (LAN or WAN). CIs can vary widely in complexity, size, and type, from representing an entire system to representing a single component. Configuration administrators use the CI forms to create CIs and track them throughout their lifecycle. Throughout the CI lifecycle, configuration administrators manage costs, software licenses, and contracts.

You can perform several tasks on the Configuration Items (CIs). For example, creating new CIs, changing the attributes of the existing CIs,  and searching the CIs by using different search filters.

Best practice

As users of BMC Incident Management, BMC Problem Management, or BMC Helix ITSM: Change Management, we recommend to use the information in the CIs to diagnose user problems. For example, a user calls in with a printing problem. A staff member using BMC Incident Management can check a printer CI to see whether the printer is down or in repair. 

The following topics are provided:

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