This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

The sandbox dataset for CI data

The sandbox dataset is a temporary area where the CIs can be stored before they are pushed to the production dataset. You cannot edit the CIs in the production dataset, to edit the CIs, you need a sandbox dataset. Multiple data sources such as Discovery, BMC Helix ITSM: Asset Management insert data into the sandbox dataset. The CI data from the sandbox dataset is reconciled to the production dataset. If you want to update the production dataset, you can disable the sandbox dataset. For more information, see Configuring Asset Management settings

Important

During reconciliation, some changes might not get updated in the production dataset. The system can be configured to treat another data source as a higher precedence than the data being entered through BMC Helix ITSM: Asset Management. If two data sources make changes, the data source with the highest precedence determines the production dataset.

Depending on whether your system is configured with a sandbox dataset, the CI creation process varies slightly.

  • If your system is configured with a sandbox dataset, CIs that you create or modify flow through the sandbox dataset. You can choose to wait until the data has been reconciled, or move on to the next CI.
  • If your system does not have a sandbox dataset, CI data goes directly into the production dataset.

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