This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Company and location for CIs

The location structure of a CI is a hierarchy of Company, Region, Site Group, and Site. Define location data on the Company and Site configuration forms, as described in  Creating sites and other locations Open link .



If you are using software license management, you must specify the company for software CIs. If you do not specify the company, the CI will not be related to a software license certificate. Other fields might be required for some license types; for example, the Site field is required for matching with a site license.

Location information is specified at the company level. To the user, the value in the Company field on a CI determines what selection data appears in the Location lists and fields.

CI access to multiple companies

To separate data for multiple companies or multiple business units, use the Company field. Users can access data only for companies for which they have permission to access. 

In a multitenancy environment, users can access a CI only if one of the following conditions is met:

  • The user belongs to the same company as the CI.
  • On the People tab, you create a "Supported by" or "Used by" relationship to a support group and the user is part of the support group.
  • The user is a member of the same company as the people organization.
  • The user has unrestricted access to all companies.

If multiple companies access a CI, such as a printer, you can use the Company field to specify a company with primary responsibility for the CI. 

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