This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.


The Remedy Asset Management application enables IT professionals to track and manage enterprise configuration items (CIs) — and their changing relationships — throughout the entire asset life cycle. Remedy Asset Management tracks contracts, financial costs, software licenses, outage indicators, and more for the CI information stored within the BMC CMDB application. Remedy Asset Management is integrated with the other applications in the Remedy ITSM Suite and BMC Helix ITSM service and offers flexibility to support customized business processes.


Release notes and notices
updated 29 Oct

Learn what’s new or changed for Remedy Asset Management version 20.02, including new features, urgent issues, documentation updates, and fixes or patches. 
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

Note

This section only includes information about changes since the most recent release of Remedy Asset Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes

DateTitleSummary
October 6, 202020.02.02: Patch 2 for version 20.02This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) .
August 28, 2020Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

February 21, 202020.02 enhancements

For  Remedy IT Service Management Suite enhancements, see  Remedy IT Service Management Suite enhancements .

Using

 

As an end user, access and navigate the interface, modify your application preferences, and work with reports.

Developing

 

As a developer, configure Web Services and develop integrations.

Administering

 

As an administrator, configure Remedy Asset Management.

Integrating

 

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Planning

 

(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.

Installing

 

(On-premises only) Install and perform initial system configuration.

Upgrading

 

(On-premises only) Upgrade based on the latest system requirements and software.


PDFs

 

Additional resources

The following BMC sites provide information outside of the BMC Asset Management documentation that you might find helpful:
  • Service Support on BMC Communities web site
  • BMC Asset Management Support page, Remedy Asset Management Support
  • Search the BMC Support Knowledge base
  • BMC Educational Services, BMC Asset Management learning path
  • BMC Global Services, BMC Asset Management offerings
  • www.bmc.com information about BMC Asset Management
  • Documentation for related products
    • BMC Remedy IT Service Management Suite
    • BMC Change Management
    • BMC Knowledge Management
    • BMC Service Desk
    • BMC Service Level Management
    • BMC Service Request Management
    • BMC Remedy Action Request System
    • BMC Atrium Core

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
 

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