Remedy Asset Management 20.02
Learn what’s new or changed for Remedy Asset Management version 20.02, including new features, urgent issues, documentation updates, and fixes or patches.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
This section only includes information about changes since the most recent release of Remedy Asset Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.
To stay informed of changes to this space, place a watch on this page.
|October 23, 2022||20.02.03: Patch 3 for version 20.02||This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).|
|October 6, 2020||20.02.02: Patch 2 for version 20.02||This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) .|
|August 28, 2020||Patch 1 for version 20.02|
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
|February 21, 2020||20.02 enhancements|
For Remedy IT Service Management Suite enhancements, see .
As an end user, access and navigate the interface, modify your application preferences, and work with reports.
As a developer, configure Web Services and develop integrations.
As an administrator, configure Remedy Asset Management.
As an administrator, set up integrations with other BMC products or third-party software.
Resolve common issues or errors, review logs, or contact Support.
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
- Service Support on BMC Communities web site
- BMC Asset Management Support page, Remedy Asset Management Support
- Search the BMC Support Knowledge base
- BMC Educational Services, BMC Asset Management learning path
- BMC Global Services, BMC Asset Management offerings
- www.bmc.com information about BMC Asset Management
- Documentation for related products
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST