This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Licensing overview

BMC Helix Innovation Suite  enables developers to license the applications that are created by using  BMC Helix Innovation Studio  and  Developer Studio . You can assign licenses to applications that are created by BMC, partners, and customers. 

BMC Helix Innovation Suite  supports a common licensing model that enables developers to create applications in  BMC Helix Innovation Studio  and Developer Studio.

As the administrator, you are responsible for making sure that you are obtaining and setting up licenses, as well as periodically reporting and auditing them.

The following image provides and overview about licensing:

Related topics

(For SaaS customers) BMC Helix ITSM Suite service Open link in the BMC Helix Subscriber Information online documentation.

Electronic Product Distribution Open link  website (requires a support ID)

Making applications licensable for integration system vendors

The  BMC Helix Innovation Suite licensing grants the legal use of  BMC Helix Innovation Suite  and is necessary for performing unlimited operations that change the database; for example, creating or updating requests, developing applications.

Consult the following topics for information about licensing for on-premises customers:

Understand licensing
Maintain licenses
Obtain license keys
Report and track licenses
Set up licenses
Was this page helpful? Yes No Submitting... Thank you


  1. Sherwin Russel

    Can the current perpetual licenses from On-premise Remedy 20.02 be copied over to the Amazon Elastic Kubernetes Service cluster (deployed in a Public or Private Cloud) environment while following the steps shared in the below URL?

    Is the subscription license model only applicable when it is deployed in the BMC Cloud?

    Dec 07, 2022 10:28
    1. Anagha Deshpande

      Hello Sherwin Russel ,

      We are working on your query. We will respond soon.



      Dec 08, 2022 02:33
      1. Anagha Deshpande

        Hello Sherwin Russel ,

        Apologies for the delayed response.

        Your DB ID and host changes after you move to the Amazon Elastic Kubernetes Service cluster.

        You can request for another license from BMC.

        Also, the subscription licensing model is not restricted to BMC cloud.



        Apr 11, 2023 12:11