This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Users in BMC Remedy AR System

Users are assigned to groups according to their need to access information. For example, you might create a group called Employee Services Staff whose members are permitted to view and change only certain fields in an Employee Information form. You might have another group called Employee Services Managers whose members are permitted to view and change all fields in the Employee Information form, including salary information. You can also configure a hierarchical relationship between groups to allow the parent group to inherit the permissions of the child group.

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