This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Groups in BMC Remedy AR System

Access control groups are collections of BMC Remedy AR System users. A user gains access to an object, a field, or a request if a group the user is in has access, or a role mapped to such a group has access. Notifications also can use groups. For example, you can designate an entire group to be notified in a filter action.

BMC Remedy AR System includes a Public group and eight other special groups that are essential for access control within the system. You can define additional groups based on a common profile and assign access accordingly. For example, you might create a Sales group and allow members to view the status of a request but not to change it. A group can also be a general category, such as Browsers. For information about adding groups, see Creating and managing groups.

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