Key concepts


Use these sections to understand more about TrueSight Orchestration Platform. 

Overview

 addresses the following business goals:

  • Thousands of pre-built runbooks based on ITIL good practices
  • Graphical Development Studio for assembling workflows
  • Integration Mapping Wizard to simplify configuration of application interfaces
  • Operator Control Panel for control and monitoring of workflow execution
  • Scalable grid architecture with load balancing and high-availability

Tackle a simple task today and handle the most complex process and application integration needs over time. The system handles the highest workflow volume of routine tasks and process enforcement to reliably meet the dynamic day-in and day-out demands of the largest enterprises and Service Providers.

  • Deliver consistent task and workflow results
  • Integrate easily with BMC and third-party IT service management applications
  • Upgrade or change IT management applications without redesigning workflows
  • Improve quality of service

TrueSight Orchestration in containers

Repository, Configuration Distribution Peer (CDP), and TrueSight Orchestration Content (includes adapters and modules) are now available in Docker containers. Docker defines a container as a standard unit of software that packages up code and all its dependencies so the application runs quickly and reliably from one computing environment to another. A Docker container image is a lightweight, standalone, executable package of software that includes everything needed to run an application: code, runtime, system tools, system libraries and settings.

TrueSight Orchestration uses Docker to run and host pre-built images. Before starting with TrueSight Orchestration in containers, it is assumed that you are familiar with the Docker platform and containers in general. For more information about Docker containers, see Docker documetation .

Some of the considerations if you choose to install containerized platform are:   

  • In the first release of containers, TrueSight Orchestration is providing images only for the repository, CDP, and content on an internal Apache Derby database. 
  • Images are available on the BMC's Electronic Product Download website. 
  • Images contain pre-installed components that you only need to deploy in your container environments. 
  • Apart from the installation process, features and functions for platform components remains the same in the containerized or classic mode.
  • Containerized platform supports high availability.
  • Migration of platform to containers is not available in this release. 
  • In this release, for multiple instances of the CDP, data replication is not supported. However, you can manually configure data to ensure same data is replicated across the instances. 

Use the following topics to understand more about TrueSight Orchestration in containers: 

TaskSee page
Understand the containerized platform architectureArchitecture
Plan and understand requirements for setting up containerized platform

System requirements

Communication port requirements

Basic deployment scenarios for TrueSight Orchestration in containers

High availability deployment for TrueSight Orchestration in containers

Download the TrueSight Orchestration imagesDownloading the installation files
Prepare and install in containers

Installing – In containers

Troubleshooting containersTroubleshooting containers

How BMC provides value

BMC provides a one-stop solution that is single suite of products that supports all your ITIL service support needs — from architecture to integration and implementation to support.

Provided capabilities

Value path

  • IT asset management natively integrated with a full suite of service support applications

Service Asset Lifecycle

  • Service desk consolidation that unifies all service desks onto a single, integrated platform
  • Reduced calls to the service desk by fully automating service requests and integrating with the Remedy Service Desk workflow engine
  • Best practice Incident Management processes to manage the entire incident resolution process in order to restore service as quickly as possible
  • Best practice Problem Management processes to remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment

Service Desk Optimization

  • Tightly integrated Knowledge Base that provides ready access to common solutions, known errors, and workarounds to expedite incident resolution
  • Self-service for searching FAQs, known solutions, and workarounds to common issues that encourages user self-sufficiency and reduces call volumes
  • A service catalog that enables you to view the details and relationships of IT and business services and add new services to your service model

Service Catalog and Request Management

  • Streamlined change and release process and approvals

Comprehensive Change and Release Management

Video overview

The following BMC Communities videos provide a general overview of .

This BMC Communities video (5:11) discusses element managers and their APIs and how to integrate and automate them using .

 https://youtu.be/xzFzfaUYXD4

The next BMC Communities video (2:58) introduces building  workflows for element managers, automating them and exposing their APIs.

 https://youtu.be/aIn_IjdVEqM

The following BMC Communities video (3:26) describes triggering  workflows based on element manager events and introduces adapters.

 https://youtu.be/SquqBRz4zoM

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