TrueSight Orchestration product is an IT-process-automation platform that enables you to implement run book automation and use Operator Control Panel (OCP) a web-based interface, that enables operators, such as service desk personnel, network operators, and IT technicians, to run workflows in a semi-automated mode in your IT environment.

Fundamentally, TrueSight Orchestration executes designed workflows containing logic and communication mechanisms that achieve a specific outcome. TrueSight Orchestration enables two high-level concepts: automation and orchestration.

Video overview

The following video (9:55) provides an overview of the TrueSight Orchestration product.



In the context of TrueSight Orchestration, automation is the lower-level, isolated, and discrete activity, such as changing a registry key, running a specific operating system command, querying a database, or restarting a device.


Often these lower-level activities are collectively assembled into an enterprise management software package or suite (for example, BMC Server Automation, BMC Network Automation, BMC Database Automation, or BMC Client Automation).

Orchestration is the coordination of enterprise management software packages to collectively achieve an end result. To accomplish the end state, multiple systems that are often owned by different groups within the enterprise must be used. Coordination among these different groups within the enterprise is necessary.

Development process

Analyzing your environment and your IT and business processes helps you identify where a TrueSight Orchestration implementation can make the greatest impact to your organization. Before you begin using TrueSight Orchestration, perform the following tasks:

  1. Identify specific use cases that can be fulfilled by workflow automation or orchestration
  2. Capture business metrics to find current costs
  3. Prioritize automation and orchestration use cases
  4. Develop formal workflow designs
  5. Implement the workflows
  6. Capture workflow metrics to measure the success of use case fulfillment

Related topics

Use cases

FAQs and additional resources

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