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BMC TrueSight Operations Management 11.3.04 ... Planning Planning the Infrastructure Management deployment System requirements and product compatibility for Infrastructure Management

TrueSight Infrastructure Management Server system requirements

The TrueSight Infrastructure Management Server can be installed on the following operating systems:

Related topics

Hardware requirements to support small, medium, and large environments


Hardware requirements

Note

(Applicable to small and medium environments only) The installer validates the system to check if the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation (or upgrade).

  • Total RAM (in MB): 32,000
  • Available RAM (in MB): 25,000
  • Total swap space / page file (in MB): 8,000
  • Available swap space / page file (in MB): 8,000

However, in a non-production environment, you can skip the system requirements validation with the -J MINIMAL=true parameter. For more information, see the installing or upgrading instructions.

Infrastructure Management server requirements

With the embedded SAP SQL Anywhere database

EnvironmentComponentRequirement
Small

CPU

4 vCPU; Frequency 2.6 GHz and above

RAM

16 GB

Storage

200 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 1


8 GB

Medium

Platform

4 vCPU; Frequency 2.6 GHz and above

RAM

32 GB

Storage configuration

300 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 1
8 GB
Large

Platform

8 vCPU; Frequency 2.6 GHz and above

RAM

48 GB

Storage configuration

600 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 1
8 GB

1 Note: The free swap space is needed even after the installation is complete and while the Infrastructure Management is up and running.

With an external Oracle database

EnvironmentComponentRequirement
Small

CPU

4 vCPU; Frequency 2.6 GHz and above

RAM

16 GB

Storage

30 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 18 GB
Medium

Platform

4 vCPU; Frequency 2.6 GHz and above

RAM

24 GB

Storage configuration

50 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 18 GB
Large

Platform

8 vCPU; Frequency 2.6 GHz and above

RAM

40 GB

Storage configuration

100 GB

15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Available swap file size 18 GB

1 Note: The free swap space is needed even after the installation is complete and while the Infrastructure Management is up and running.

Oracle database server requirements

EnvironmentComponentRequirement
Small

Platform

4 vCPU; Frequency 2.6 GHz and above

RAM

16 GB

Storage configuration

170 GB for the database
15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Medium

Platform

4 vCPU; Frequency 2.6 GHz and above

RAM

32 GB

Storage configuration

250 GB for the database
15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)

Large

Platform

8 vCPU; Frequency 2.6 GHz and above

RAM

32 GB

Storage configuration

500 GB for the database
15000 RPM drive or a tier 1 SAN storage (2 to 4 Gbps SAN dedicated channel)


Operating system requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, view BMC's product support policy. Open link

Microsoft Windows

ComponentRequirement
User RightsAdministrative privileges

Supported versions of Microsoft Windows

Note: You must disable User Access Control for Windows.

11.3.04/11.3.0511.3.06

Microsoft Windows 2019

  • Microsoft Windows 2019 Standard Edition (64-bit)
  • Microsoft Windows 2019 Datacenter Edition (64-bit)

Microsoft Windows 2016

  • Microsoft Windows 2016 Standard Edition (64-bit)
  • Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012 

  • Microsoft Windows 2012 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
  • Microsoft Windows 2012 Standard Edition (64-bit)  
  • Microsoft Windows 2012 Datacenter Edition (64-bit)  

Microsoft Windows 2022

  • Microsoft Windows 2022 Standard Edition (64-bit)
  • Microsoft Windows 2022 Datacenter Edition (64-bit)

Microsoft Windows 2019

  • Microsoft Windows 2019 Standard Edition (64-bit)
  • Microsoft Windows 2019 Datacenter Edition (64-bit)

Microsoft Windows 2016

  • Microsoft Windows 2016 Standard Edition (64-bit)
  • Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012 

  • Microsoft Windows 2012 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
  • Microsoft Windows 2012 Standard Edition (64-bit)  
  • Microsoft Windows 2012 Datacenter Edition (64-bit)  


Port availabilityThe following ports should be available:
7, 80, 443, 1099, 1100, 1827, 1828, 1851, 2638, 3084, 3115, 3182, 3183, 8005, 8008, 8009, 8093, 8080, 9149, 12123, 12124, 12126, 12130, 12134, 12141, 15000, and 45000.
For the list of Infrastructure Management components that use these ports and changing the default port number, see Network port schematics for Infrastructure Management.

Linux

ComponentRequirement
User Rights

root privileges

To use non-root privileges, you need to perform some configurations. For more information, see Preparing to install Infrastructure Management.

Note: Umask must be set to 022.

Supported versions of Linux
11.3.0411.3.0511.3.05.00111.3.06

  • Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)

  • SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5)
  • Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)
  • Red Hat Enterprise Linux 7.x, and  8.1, 8.2, 8.3
  • SUSE Linux Enterprise Server 12.x, and 15 (SP1,SP2) 
  • Oracle Linux Server 7.x
  • Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)
  • SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5)
  • Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)
  • Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)
  • SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5) 
  • Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)

Important

  • For RHEL 8.x supported installation,  you must follow the Technical bulletin Open link .
  • For RHEL, an Operating System upgrade is not supported. For example, you cannot upgrade RHEL from version 7.x to 8.x. An Operating System upgrade is supported only for minor versions, such as from 8.1 to 8.4.


Note: (Red Hat Enterprise Linux 8.x) The Sendmail utility is deprecated in Red Hat Enterprise Linux 8.0 and later. For notification policies to work with the Infrastructure Management, install the Postfix package. For more information, see the Red Hat documentation. Open link

Port availability

The following ports should be available in listen mode:
7, 80, 443, 1099, 1100, 1827, 1828, 1851, 2638, 3084, 3115, 3182, 3183, 8005, 8008, 8009, 8080, 8093, 9149, 12123, 12124, 12126, 12134, 12141, 15000, 45000
For the list of Infrastructure Management components that use these ports and changing the default port number, see Network port schematics for Infrastructure Management.

Note: Port 80 must be available for installing the Apache web server. If any other application is using the port, change the port allocation to make the port 80 available for TrueSight Infrastructure Management installation. On the system where you want to host the TrueSight Infrastructure Management Server or the Integration Service, verify the TCP control port (port 80) is available by running the following command from the command line:

netstat -a | grep "LISTENING" | grep "80"
Temporary disk space (/tmp)1 GB with read/write privileges
File descriptor

16096

Maximum number of processes4096


Red Hat subscription 

The product requires some additional libraries to be present on the system (see list below).

The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet. To use this method, a Red Hat subscription is needed. Register the system by clicking System >Administration > Red Hat Subscription Manager in the menu on the server itself.  After registering the system, you can use yum install to download and install the required libraries from the RHN.


X Windows requirement

If you are not installing TrueSight Infrastructure Management silently, you must install X Windows.  

On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed.  If not, then run yum groupinstall 'X Window System' to install the necessary packages.   


Required libraries

Ensure that the following libraries are present to install TrueSight Infrastructure Management Server. To install the libraries, the following commands can be used.

Library

Command to install the library on Red Hat Enterprise Linux 7.x

Command to install the library on Red Hat Enterprise Linux 8.x and 9.x

Command to install the library on SUSE

libXtst (64-bit)

yum install libXtst.x86_64
            libXtst-1.0.1-3.1
            libX11-devel-1.0.3-11.el5
yum install libXtst.x86_64
            libXtst
            libX11-devel

N/A


glibc (32-bit)

glibc (64-bit)

yum install glibc.i686 glibc.x86_64
             glibc-devel-2.5-65
yum install glibc.i686 glibc.x86_64
             glibc-devel

zypper install glibc-32bit glibc

libstdc++ (64-bit)

yum install libstdc++.x86_64
yum install libstdc++.x86_64

zypper install libstdc++

compat-libstdc++-33 (64-bit)

yum install compat-libstdc++-33.x86_64 
N/A

zypper install libstdc++33 

pam (64-bit)

yum install pam.x86_64
yum install pam.x86_64

zypper install pam

fontconfig (64-bit)yum install -y dejavu-serif-fontsyum install -y dejavu-serif-fontsN/A

libnsl (32-bit)

libnsl (64-bit)

N/A

yum install libnsl.i686 libnsl.x86_64

Only for 11.3.05 version

yum install libnsl-2.28-127.el8.i686

libnsl-2.28-127.el8.x86_64


N/A
libxcrypt (32-bit)

N/A

yum install libxcrypt.i686
N/A
N/A

N/A

Only for RHEL 9.X 

Follow the below steps before you install:

  1. Run the following commands

    #yum install libnsl2
#cd /lib64/
#ln -s libnsl.so.3.0.0 libnsl.so.2
#yum install libcrypt.so.1

  2. Check if /etc/init.d is avaialble, if not create symbolic link of /etc/init.d to /etc/rc.d/init.d

    #cd /etc
#ln -s rc.d/init.d  init.d
  3. Run command:
    #yum install chkconfig

For Remote Cell and Integration Services, only fresh install of 11.3.06 is supported on RHEL 9.x. (Upgraded path is not supported)

N/A

Notes

  • If an error occurs while installing a 32-bit library, try rerunning the install command with both 32-bit and 64-bit versions of the library. For example, yum install glibc.i686 glibc.x86_64 (RHEL) or zypper glibc-32bit glibc (SUSE)
  • After installing the libraries, check that the libraries are not corrupted.
    • yum check (Red Hat Enterprise Linux)
    • zypper verify (SUSE Linux)

  • In case of error related to csh not found in pre-requisites, install the csh package.

  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
  • BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.
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Last modified by Mukta Kirloskar on May 23, 2023
planning infra_management im_server requirements prerequisites reference

Comments

  1. Ingrid Ussa

    Hi, A couple of days ago I did the upgrade and the TSIM installer failed in the first validations because it did not find the ED editor, it should be included as a prerequisite.

    Regards. Ingrid U.

    Dec 21, 2020 09:58
    1. Harihara Subramanian

      Hello Ingrid Ussa,


      It is mentioned in the preparing to install topic (if you have not checked it already).

      Preparing to install Infrastructure Management#CompletetheadditionaltasksforLinux

      Thanks,

      Hari

      Dec 21, 2020 10:50
      1. Ingrid Ussa

        Ok, great!

        Dec 21, 2020 10:55
  2. Jorge Xifra

    Hi, there are errrors in this page, Infrastructure Management server requirements

    Page not found for multiexcerpt macro.

    The page: .Hardware requirements to support small, medium, and large environments v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

    Oracle database server requirements

    Page not found for multiexcerpt macro.

    The page: .Hardware requirements to support small, medium, and large environments v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

    Jan 11, 2021 07:08
    1. Harihara Subramanian

      Thanks, Jorge Xifra.

      I have fixed it now.

      Hari

      Jan 19, 2021 06:43
  3. Prabhat singh Pal

    Link is broken for Operating system requirement. Greeting below error.

    Page not found for multiexcerpt macro. The page: .System requirements for Presentation Server v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

    Kindly fix it.

    Nov 30, 2021 12:17
    1. Krutarth Mohakud

      Prabhat singh Pal , Thanks. I have fixed it.

      Nov 30, 2021 12:42
      1. Nikhil Shetty

        Hi , still the link is broken -

        Supported versions of Linux Page not found for multiexcerpt macro. The page: .System requirements for Presentation Server v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

        Dec 22, 2021 03:27
  4. Nikhil Shetty

    Note: Linux system requirement has below statement .

    MultiExcerpt named 'Sendmail' was not found The multiexcerpt named 'Sendmail' was not found. Please check the page name and MultiExcerpt name used in the MultiExcerpt Include macro.

    Upgrade section has below statement -> Requirements for installation and upgrade

    Page not found for multiexcerpt macro. The page: .System requirements for Presentation Server v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

    Feb 24, 2022 10:33
    1. Krutarth Mohakud

      HiNikhil Shetty , I have fixed the links for now, but as I can see this issue is happening multiple times, I will take a look at this page.

      Feb 24, 2022 11:57
  5. Betty Neumann

    Link is broken for Operating system requirement. Greeting below error.

    Page not found for multiexcerpt macro. The page: .System requirements for Presentation Server v11.3.04 was not found. Please check/update the page name used in the 'multiexcerpt-include' macro.

    Kindly fix it.

    Mar 29, 2022 02:57
    1. Mukta Kirloskar

      This is fixed now.

      Apr 19, 2023 01:59
      1. Betty Neumann

        This is not fixed - Supported versions of Microsoft Windows

        Note: You must disable User Access Control for Windows.

        The page .System requirements for Presentation Server v11.3.04 was not found -- Please check/update the page name used in the MultiExcerpt-Include macro

        May 22, 2023 11:36

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