Installing TrueSight IT Data Analytics in a single server environment silently

Where you are in the Installation process

You can install IT Data Analytics using one of these settings:

• Typical: Installs all the components of IT Data Analytics (Collection Station, Configuration Database, Console Server, Indexer, and Search) using the default settings for the host, ports, and protocols. This is recommended for trial and small deployments.
• Custom: Allows you to customize these settings and authenticate users using Remedy Single Single-On (Remedy SSO). 

 The silent installation obtains the required user inputs from the options file. You can download a sample options file from within the installation procedure below, or you can generate one.

To perform a typical installation silently

Do the following:

1. Log in to the host computer on which you want to install IT Data Analytics. BMC recommends that you delete all the files from the temporary directory:

   • (Windows) %temp%

   • (Linux) /tmp
     

2. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:

   • (Windows) C:\Program Files

   • (Linux) /opt

   It is strongly recommended that you exit all programs before starting the installation.

3. Open the command prompt and navigate to:

   • (Windows) Windows\Disk1
   • (Linux) Linux/Disk1

4. You can download the sample options file, or generate one. To generate the file, go to Step 6.
   Download the file:

   • (Windows) Sample options file
   • (Linux) Sample options file

5. Copy the sample options file to the following folder:

   • (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
   • (Linux) /opt/bmc/TrueSight/ITDA
   To install the product in a different location, change the value of the installLocation property in the options file.

6. Run the following command to generate the options file:

   • (Windows) setup.exe –DGENERATE_OPTIONS_FILE=pathToOptionsFile

   • (Linux) As a non-root user, run setup.bin –DGENERATE_OPTIONS_FILE=pathToOptionsFile
     
     

   where pathToOptionsFile is the path, including the name of the file,  in which the options file will be generated. If the file name or path includes a space, enclose the path and name in double quotes.
   Examples:

   • (Windows - Path with space) setup.exe –DGENERATE_OPTIONS_FILE="C:\temp folder\Disk1\options File.txt"

   • (Linux - Path with space) setup.bin –DGENERATE_OPTIONS_FILE="opt/temp folder/Disk1/options File.txt"

7. The command launches the TrueSight IT Data Analytics installation wizard. You must complete the wizard-based installation once to populate the options file with properties. Then your options file is ready to be used in silent installation. 

8. Run the following command to start the silent installation. Type the complete path to the options file in the command. If the path includes a blank space, enclose the path within double quotes.

   • (Windows) setup.exe -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"

   • (Linux) ./setup.bin -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"


   The installation may take up to 10 minutes. After the installation is complete, the Installation Summary page is displayed.

9. You can periodically check the installation status by checking the itda_install_log.txt file located at: 

   • (Windows)%temp%

   • (Linux)  /tmp

10. Search for the following log message in the itda_install_log.txt file to ensure that TrueSight IT Data Analytics is installed successfully:

    BMC TrueSight IT Data Analytics 11.3.01 install succeeded.

11. Verify that the following environment variable points to the installation path:

    • (Windows) %BMC_ITDA_HOME%

    • (Linux) $BMC_ITDA_HOME

12. Run the following command to verify the TrueSight IT Data Analytics status:

    • (Windows) Navigate to the TrueSight\ITDA\bin directory, and run run.bat -status command.
    • (Linux) Navigate to the TrueSight/ITDA/bin directory, and run ./run.sh -status command.

    A list of IT Data Analytics services are displayed as shown in the following example:

    TrueSight IT Data Analytics Indexer:
    The requested service has already been started.
    TrueSight IT Data Analytics ConfigDB:
    The requested service has already been started.
    TrueSight IT Data Analytics Server:
    The requested service has already been started.
    TrueSight IT Data Analytics Collection Station:
    The requested service has already been started.

13. If errors occur when you run  the status command, stop IT Data Analytics services and then start them again.
    

     Click here for instructions

    Stop IT Data Analytics services by running the following command:

    • (Windows)stop.bat

    • (Linux) stop.sh

    Start IT Data Analytics services by running the following command:

    • (Windows) run.bat

    • (Linux)run.sh

14. Open a supported browser and access TrueSight IT Data Analytics using the following address:

    http(s)://<itda_servername_FQDN>:<tomcat_port>

15. Log in using the default Admin credentials:

    User name: admin

    Password: admin12345

16. Change the password for the Admin user. Click Admin > Change Password.

17. Log out of the IT Data Analytics console, and log in with the new Admin credentials.

    Your installation is complete.

18. Apply the product license. When you install the product, a default license gets installed which is valid for 30 days from the date of installation. To continue using the product after 30 days, get the license by contacting BMC Support.
    

     To apply the license on Microsoft Windows system

    a. Copy the LicenseKey file to the location %BMC_ITDA_HOME%.
    You must replace the LicenseKey file that already exists.

    b. Restart the IT Data Analytics server.

     

     To apply the license on Linux system

    a. Copy the LicenseKey file to the location $BMC_ITDA_HOME.
    You must replace the LicenseKey file that already exists. Ensure that you apply the license key with non-root user permissions.

    b. Restart the IT Data Analytics server.

To perform a custom installation silently

Do the following:

1. Log in to the host computer on which you want to install IT Data Analytics. BMC recommends that you delete all the files from the temporary directory:

   • (Windows) %temp%

   • (Linux) /tmp
     

2. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:

   • (Windows) C:\Program Files

   • (Linux) /opt

   It is strongly recommended that you exit all programs before starting the installation.

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4. Run the following command to generate the options file:

   • (Windows) setup.exe –DGENERATE_OPTIONS_FILE=pathToOptionsFile

   • (Linux) As a non-root user, run setup.bin –DGENERATE_OPTIONS_FILE=pathToOptionsFile

   Where, pathToOptionsFile is the path, including the name of the file, to which you want to copy the silent installation properties. If the file name or path includes a space, enclose the file path in double quotes.

   Examples:

   • (Windows - Path with space) setup.exe –DGENERATE_OPTIONS_FILE="C:\temp folder\Disk1\options File.txt"

   • (Linux - Path with space) setup.bin –DGENERATE_OPTIONS_FILE="opt/temp folder/Disk1/options File.txt"

   The command launches the TrueSight IT Data Analytics wizard-based installer. Select the component that you want to install and for which you want the options file. Complete the installation once to populate the options file with properties. Now, your options file is ready to be used in silent installation. You can create custom options files for Indexer, Search Server Configuration Database, Search, Collection Station, and Console Server.

   BMC recommends that you keep the generated options file to the following folder:

   • (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
   • (Linux) /opt/bmc/TrueSight/ITDA

   To install the product in a different location, ensure that you change the value of the installLocation property in the options file. 

5. You will need to type the Remedy Single Sign-On password in an encrypted form in the options file in Step 6. Encrypt this password using the EncryptPWD utility:

   1. Open the EncryptPWD utility by navigating to:
      • (Windows) <DownloadLocation>\BMC-TrueSight-IT-Data-Analytics\Disk1\utility\EncryptPWD
      • (Linux) <DownloadLocation>/BMC-TrueSight-IT-Data-Analytics/Disk1/utility/EncryptPWD 
   2. Run the tool, and click the Encrypt tab.
   3. Type the password, confirm it, and click Encrypt.
   4. Note down the encrypted password (from the Encrypted Password field)

   
   

   1. Open and edit the options file. You can either retain the default values for the properties or change them, and save the file. The options file defines the installation properties in the form of a prefix tag followed by a property name and value pair.
      

       Property details

      Prefix tags for silent installation properties:

      • -P: Precedes directory properties

      • -A: Precedes application features

      • -J: Precedes Java properties

      Property name	Description
      Installation
      -P installLocation	The full path to the installation directory. Default value: Windows: C:\Program Files\BMC Software\TrueSight\ITDA Linux: /opt/bmc/TrueSight/ITDA Example: -P installLocation=C:\Program Files\BMC Software\TrueSight\ITDA
      Feature selection
      -A <Feature-Name>	The components that you want to install. A typical installation installs all the components. For a custom installation, you can specify components while generating an options file. Note: The TomcatHiddenProduct feature is only required if you want to install the Search component or the Console Server component. Example: # Install Indexer -A Indexer # Install Configuration Database -A Configuration Database # Install Collection Station -A Collection Station # Install Console Server -A Console Server # Install Search -A Search # Install Tomcat Hidden Product -A TomcatHiddenProduct
      Installation type
      -J INSTALL_SET	The installation type: custom. Example: -J INSTALL_SET=TYPICAL -J INSTALL_SET=CUSTOM
      Pinning the product to Start menu and starting services
      -J STARTMENU_SHORTCUT	Whether you want to pin the product to the Start menu on your computer (Windows only). Example: -J STARTMENU_SHORTCUT=true
      -J STARTSERVICES_ITDA	Whether you want to start the product services immediately after the installation is complete. Example: -J STARTSERVICES_ITDA=true
      Skipping port validation
      -J SKIP_VALIDATION	Whether you want to skip port validation during installation. You might want to use this property if you know that the ports used for the installation are available before starting the installation. Example: -J SKIP_VALIDATION=true Note: This feature is only available for silent installation. If you do not add this property or set the value of this property to false, and if the defaults ports are in use, then the installation will fail.
      Allowing BMC to collect product usage information
      -J enable_feature_tracking	Whether you want to enable BMC to collect product usage information. By sharing usage information, you can help BMC improve the product to be more relevant to your needs. Example: -J enable_feature_tracking=true
      Indexer details
      -J itda.indexinghost	The host name of the computer where you want to install the Indexer. The default is your local host name. Example: -J itda.indexinghost=Indexer.bmc.com
      -J itda.indexingport	The port number of the computer where you want to install the Indexer. The default is 9300. Example: -J itda.indexingport=9300
      -J itda.indexing.unicast.hosts	If you want to install an Indexer that must function as the master, leave this value blank. If you are installing an Indexer that must function as a peer or a component that communicates with the master Indexer, provide the fully qualified host name and port number of the master Indexer installed on the primary node. This value must be in the format, hostName1:Port. Example: -J itda.indexing.unicast.hosts= MasterIndexer.bmc.com:9300
      -J itda.indexer.box.type	The Indexer type of the computer where you want to install the Indexer. The default is live. If you want the Indexer type to be an archive node, specify archive. If you want the Indexer type to be a restore node, specify restore. Example: -J itda.indexer.box.type=live or -J itda.indexer.box.type=archive
      Configuration Database details
      -J itda.configdbhost	The host name of the computer where you want to install the configuration database. The default is your local host name. Example: -J itda.configdbhost=ConfigDB.bmc.com
      -J itda.configdbport	The port number of the computer where you want to install the configuration database The default is 9999. Example: J itda.configdbport=9999
      Collection Station details
      -J itda.stationinstancename	The name of the Collection Station as it must be displayed under the Administration> Hosts tab. Example: -J itda.stationinstancename= Collection-Station.bmc.com
      -J itda.stationhttpbindaddress	The HTTP service bind address that the Collection Agent and the Console Server must use to connect with the Collection Station. The default is 0.0.0.0. Example: -J itda.stationhttpbindaddress=0.0.0.0
      -J itda.stationhttpbindport	The HTTP service bind port number that the Collection Agent and the Console Server must use to connect with the Collection Station. The default is 8080. Example: -J itda.stationhttpbindport=8080
      -J itda.stationpayloadbindaddress	The Payload Service bind address that the Collection Station must use for listening to incoming data. The default is 0.0.0.0. Example: -J itda.stationpayloadbindaddress=0.0.0.0
      -J itda.stationpayloadbindport	The Payload Service bind port number that the Collection Station must use for listening to incoming data. The default is 41414. Example: -J itda.stationpayloadbindport=41414
      -J agent.pool.name	Whether you want to implement data collection redundancy. If you specify the value as true, it implies that the Collection Station installed will be added to a common pool. If this Collection Station goes down, Collection Agents communicating with the Collection Station are moved to another Collection Station in the pool. Example: -J agent.pool.name=true
      Search details
      -J itda.searchenginehost	The host name of the computer where you want to install the Search component. The default is your local host name. Example: -J itda.searchenginehost=Indexer.bmc.com
      -J itda.searchengineport	The port number of the computer where you want to install the Search component. The default is 9797. Example: -J itda.searchengineport=9797
      Console Server details
      -J itda.consoleserverhost	The host name of the computer where you want to install the Console Server component. The default is your local host name. Example: -J itda.consoleserverhost=ConsoleServer.bmc.com
      -J itda.consoleserverport	The port number of the computer where you want to install the Console Server component. The default is 9797. Example: -J itda.consoleserverport=9797
      Remedy Single Sign-On details
      These details are only applicable while installing the Console Server. Configuring Remedy Single Sign-On is an optional step. If you do not want to use Remedy Single Sign-On as your authentication mechanism or if you want to install a standalone instance of IT Data Analytics, you can skip these details.
      -J enable_rsso	Whether you want to use Remedy Single Sign-On as an authentication mechanism. Example: -J enable_rsso=true
      -J rsso_protocol	The protocol used for connecting with the Remedy Single Sign-On server. The default value is HTTPS. It can be set to HTTP or HTTPS. Example: -J rsso_protocol=HTTPS
      -J rsso_host	The Fully Qualified Domain Name (FQDN) of the Remedy Single Sign-On server. Example: -J rsso_host=RSSOHost.bmc.com
      -J rsso_port	The port number of the Remedy Single Sign-On server. The default is 448. Example: -J rsso_port=448
      -J rsso.tenant	The name of the tenant (also known as Realm in Remedy Single Sign-On) that you configured while integrating TrueSight IT Data Analytics with TrueSight Operations Management. If you want to use Remedy Single Sign-On without integrating with TrueSight Presentation Server, then provide the name of the tenant that is present on Remedy Single Sign-On. Example: -J rsso.realm=*
      -J rsso_username	The user name for connecting with the Remedy Single Sign-On server. The default Remedy Single Sign-On administrator user name is "Admin". Example: -J rsso_username=Admin
      -J rsso_password	The password for connecting with the Remedy Single Sign-On server. The password is the one that you provided while installing Remedy Single Sign-On. You must type the Remedy Single Sign-On password in an encrypted form. Copy the encrypted password created in Step 5. Example: -J rsso_password=6G0MnPoXCyHIJ/abMcoHwQ==
      -J tsps_host	The Fully Qualified Domain Name (FQDN) of the TrueSight Presentation Server. Example: -J tsps_host=TSPSHost.bmc.com If TrueSight Presentation Server is installed in a high-availability environment, specify the FQDN of the Load Balancer.
      -J tsps_port	The port number of the Presentation Server. The default is 443 for Windows (HTTPS) and 8043 for Linux (HTTPS). Example: -J tsps_port=443
      Internal
      -J PAGE_NUMBER	It is an internal parameter. Do not change its value.

6. Run the following command to start the silent installation. Type the complete path to the options file in the command. If the path includes a blank space, enclose the path within double quotes.

   • (Windows) setup.exe -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"

   • (Linux) ./setup.bin -silent -DOPTIONS_FILE="<path_to_itda_silent_options_file>"


   The installation may take up to 10 minutes. After the installation is complete, the Installation Summary page is displayed.

7. You can periodically check the installation status by checking the itda_install_log.txt file located at: 

   • (Windows)%temp%

   • (Linux)  /tmp

8. Search for the following log message in the itda_install_log.txt file to ensure that TrueSight IT Data Analytics is installed successfully:

   BMC TrueSight IT Data Analytics 11.3.01 install succeeded.

9. Verify that the following environment variable points to the installation path:

   • (Windows) %BMC_ITDA_HOME%

   • (Linux) $BMC_ITDA_HOME

10. Run the following command to verify the TrueSight IT Data Analytics status:

    • (Windows) Navigate to the TrueSight\ITDA\bin directory, and run run.bat -status command.
    • (Linux) Navigate to the TrueSight/ITDA/bin directory, and run ./run.sh -status command.

    A list of IT Data Analytics services are displayed as shown in the following example:

    TrueSight IT Data Analytics Indexer:
    The requested service has already been started.
    TrueSight IT Data Analytics ConfigDB:
    The requested service has already been started.
    TrueSight IT Data Analytics Server:
    The requested service has already been started.
    TrueSight IT Data Analytics Collection Station:
    The requested service has already been started.

11. If errors occur when you run  the status command, stop IT Data Analytics services and then start them again.
    

     Click here for instructions

    Stop IT Data Analytics services by running the following command:

    • (Windows)stop.bat

    • (Linux) stop.sh

    Start IT Data Analytics services by running the following command:

    • (Windows) run.bat

    • (Linux)run.sh

12. Open a supported browser and access TrueSight IT Data Analytics using the following address:

    http(s)://<itda_servername_FQDN>:<tomcat_port>

13. Log in using the default Admin credentials:

    User name: admin

    Password: admin12345

14. Change the password for the Admin user. Click Admin > Change Password.

15. Log out of the IT Data Analytics console, and log in with the new Admin credentials.

    Your installation is complete.

16. Apply the product license. When you install the product, a default license gets installed which is valid for 30 days from the date of installation. To continue using the product after 30 days, get the license by contacting BMC Support.
    

     To apply the license on Microsoft Windows system

    a. Copy the LicenseKey file to the location %BMC_ITDA_HOME%.
    You must replace the LicenseKey file that already exists.

    b. Restart the IT Data Analytics server.

     

     To apply the license on Linux system

    a. Copy the LicenseKey file to the location $BMC_ITDA_HOME.
    You must replace the LicenseKey file that already exists. Ensure that you apply the license key with non-root user permissions.

    b. Restart the IT Data Analytics server.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the IT Data Analytics.

Next step in the Installation process

Now that you have successfully installed IT Data Analytics, you must complete the post-installation activities.