Downloading the installation files

You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

This topic contains the following sections:

TrueSight Operations Management components

In addition to installing Remedy Single Sign-On, and TrueSight Presentation Server, you can install one or more of these components, based on your licenses:

TrueSight Infrastructure Management
TrueSight App Visibility Manager
Real End User Experience Monitoring Software Edition
TrueSight IT Data Analytics

If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the TrueSight Operations Management solution, you can perform an upgrade of the product to apply the latest changes. To apply product updates, select the Product Patches tab on EPD and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.

Download links for installation files

Click a product or component link in the following table to access the EPD website and page that contains the installation files. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials, and you must be licensed for the product to access the download page. You might also be prompted to complete the Export Compliance Form.

BMC Software recommends that you install the products or components from a local copy of the installation image and not from a network drive. Installing from a network drive can cause delays in completing the installation.

EPD link to product or component	Description of content
TrueSight Presentation Server	TrueSight Presentation Server Version 11.3.04 Note BMC recommends that you download this product if you want to use Remedy Single Sign-On with the supported TrueSight Operations Management components.
TrueSight Infrastructure Management Note For OEL 8.x and RHEL 8.x, 9.0 platforms, download respective separate images.	TrueSight Infrastructure Management Version 11.3.04 for RHEL 7.x - Core Components TrueSight Infrastructure Management Extensions for Atrium CMDB Version 11.3.03 TrueSight Infrastructure Management Base Monitoring Installation Repository Version 20.05.00 TrueSight Infrastructure Management Extended Monitoring Installation Repository Version 20.05.00 PATROL Installation Utility Version 20.02 for all platforms Impact Integration Web Services (IIWS) Version 11.3.01 Third Party Open Source Software TrueSight Infrastructure Management Version 11.3.04 for RHEL 8.x/9.x - Core Components TrueSight Infrastructure ManagementVersion 11.3.04 for OEL 8.x - Core Components
TrueSight Infrastructure Management
TrueSight App Visibility Manager	TrueSight App Visibility Manager Manager Server Version 11.3.01 and 11.3.03 for all platforms
TrueSight App Visibility Agent	TrueSight App Visibility Manager Agent Version 11.3.01 for .NET TrueSight App Visibility Manager Agent Version 11.3.01 for Java for all platforms
TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer	BMC Synthetic Transaction Execution Adapter Version 11.3.03 Silk Performer Synthetic Transaction Monitoring Version 20.0.00 for BMC Software Silk Performer - Silent Install Properties Version 20.0.00 Silk Performer Execution Module - Silent Install Properties Version 20.0.00 Silk Performer Agent Version 20.0.00 Silk TrueLog Explorer 20.0.00
BMC Real End User Experience Monitoring Software Edition Click the Patches tab	Configuration Pack for Mobile Version 14.0.00 Real User Alerts Integration Package with TrueSight Infrastructure using SNMP Traps 11.0.00.002 for all platforms Real User Cloud Probe Version 11.0.00.002 for all platforms Real User Server Version 11.0.00.002 for Linux
IT Data Analytics	TrueSight IT Data Analytics 11.3.02 for Windows and Linux

List of installation files

The following tables list the installation and third party supplementary materials files to download for TrueSight Operations Management 11.3.04.

Remedy Single Sign-On

Expand to see Remedy Single Sign-On installation files.

Supported versions: Remedy SSO 9.1.04 and later.

For information on installing Remedy SSO, go to docs.bmc.com, search for Remedy SSO, and click the version that you want to install. You can find install-related information in the Installing branch.

Remedy SSO latest patches and hot fixes

Always check for the latest hotfix or patch released for Remedy SSO. It is recommended to apply the latest hotfix or patch on top of the corresponding version of the Remedy SSO server. For example, apply RSSO_1808_2018NOV23_CU_ALL cumulative hot fix on top of Remedy SSO v18.08. For the list of available Remedy SSO patches, contact BMC Customer Support.

TrueSight Presentation Server

Expand to see Presentation Server installation files.

EPD (e-Item) name	Platform	Product file name	Description
Product files
TrueSight Presentation Server Version 11.3.04 for Windows	Microsoft Windows	TrueSight_Presentation_Server _11.3.04_Windows.zip	Installation files for TrueSight Presentation Server 11.3.04 or Windows installations
TrueSight Presentation Server Version 11.3.04 for Linux	Linux	TrueSight_Presentation_Server _11.3.04_Linux.tar.gz	Installation files for TrueSight Presentation Server 11.3.04 for Linux installations
Third party software file
Third Party Open Source Software - 524174	All platforms	TrueSight_Operations_Management_11.3.04_TPS.zip	Compressed archive of third party open source software files
License information files
License Information for TrueSight Presentation Server Version 11.3.04	All Platforms	EPODNOPRODUCTLICENSEKEYREQUIRED.doc	Document listing the license key requirements for TrueSight Presentation Server 11.3.04

TrueSight Infrastructure Management

Expand to see Infrastructure Management installation files.

EPD (e-Item) name	Platform	Product file name	Description
Product files
TrueSight Infrastructure Management Version 11.3.04 - Core Components	Microsoft Windows	TrueSight_Infra_Mgmt_11.3.04_Windows.zip	Installation files for TrueSight Infrastructure Management 11.3.04 for Windows installations
TrueSight Infrastructure Management Version 11.3.04 - Core Components	Linux	TrueSight_Infra_Mgmt_11.3.04_Linux.tar.g`z`	Installation files for TrueSight Infrastructure Management 11.3.04 for Linux installations
Supplementary product files
TrueSight Infrastructure Management Version 11.3.03 - Extensions for Atrium CMDB	Microsoft Windows/NT	TrueSight_Infra_Mgmt_11.3.03 _ExtensionsForAtriumCMDB_Windows.zip	Installation files for CMDB Extensions 11.3.03 for Windows installations
TrueSight Infrastructure Management Version 11.3.03 - Extensions for Atrium CMDB	Linux	TrueSight_Infra_Mgmt_11.3.03 _ExtensionsForAtriumCMDB_Linux.tar.gz	Installation files for CMDB Extensions 11.3.03 for Linux installations
TrueSight Infrastructure Management Version 11.3.03 - Extensions for Atrium CMDB	Solaris	TrueSight_Infra_Mgmt_11.3.03 _ExtensionsForAtriumCMDB_Solaris.tar.gz	Installation files for CMDB Extensions 11.3.03 for Solaris installations
PATROL Installation Utility version 20.02	All Platforms	ins_ALL_200200.zip	Installation files for PATROL Installation Utility 20.02
TrueSight Infrastructure Management Base Monitoring Installation Repository Version 20.05.00	All Platforms	TrueSight_20.05.00_Base_Repository_05-2020.zip	TrueSight Infrastructure Management Base Monitoring Installation Repository
TrueSight Infrastructure Management Extended Monitoring Installation Repository Version 20.05.00	All Platforms	TrueSight_20.05.00_Extended_Repository_05-2020.zip	TrueSight Infrastructure Management Extended Monitoring Installation Repository
Impact Integration Web Services (IIWS) Version 11.3.01	All Platforms	TSOM_Impact_Web_Service_11.3.01.zip	Installation files for IIWS
Third party software file
Third Party Open Source Software - 524174	All platforms	TrueSight_Operations_Management_11.3.04_TPS.zip	Compressed archive of third party open source software files
Third Party Open Source Software - 520748	All platforms	PATROL_Installation_Utility.20.02.00-TPS.zip	Compressed archive of third party open source software files
License information files
License Information for TrueSight Infrastructure Management Version 11.3.04	All platforms	EPD_Temp_TrueSightv11.zip	Document listing the license key requirements for TrueSight Infrastructure Management 11.3.04. (Applicable to all supported platforms)

TrueSight App Visibility Manager

TrueSight App Visibility Manager11.3.03, and TrueSight App Visibility Agents for JAVA and .Net 11.3.01 are the latest versions of the components and are compatible with TrueSight Operations Management version 11.3.04. Before applying feature packs or fix packs on TrueSight App Visibility Manager, ensure that you have installed version 11.3.01.

Expand to see App Visibility Manager installation files.

EPD (e-Item) name	Platform	Product file name	Description
Product files
TrueSight App Visibility Manager Server Version 11.3.01 for Windows	Microsoft Windows	ad_server_win_11.3.01.zip	Installation files for TrueSight App Visibility Manager 11.3.01 for Windows installations
TrueSight App Visibility Manager Server Version 11.3.01 for Linux	Linux	ad_server_unix_11.3.01.tar.gz	Installation files for TrueSight App Visibility Manager Server 11.3.01 for Linux installations
TrueSight App Visibility Manager Server Version 11.3.03 for Windows	Microsoft Windows	ad_server_win_11.3.03.zip	Installation files for TrueSight App Visibility Manager 11.3.03 for Windows installations
TrueSight App Visibility Manager Server Version 11.3.03 for Linux	Linux	ad_server_unix_11.3.03.tar.gz	Installation files for TrueSight App Visibility Manager Server 11.3.03 for Linux installations
TrueSight App Visibility Agent Version 11.3.01 for .NET	Microsoft Windows	agent.net_69.zip	Installation files for TrueSight App Visibility Manager Agent for .NET 11.3.01 for Windows installations
TrueSight App Visibility Agent Version 11.3.01 for Java	Unix	ad_java_agent_linux_11.3.01.tar.gz	Installation files for TrueSight App Visibility Manager Agent for Java 11.3.01 for Unix installations: AIX, Linux, and Solaris
TrueSight App Visibility Agent Version 11.3.01 for Java	Microsoft Window	ad_java_agent_win_11.3.01.zip	Installation files for TrueSight App Visibility Manager Agent for Java 11.3.01 for Windows installations
Third party software files
Third Party Open Source Software - 505142	All platforms	TrueSight_Operations_Management_11.3.01_TPS.zip	Compressed archive of third party open source software files
Third Party Open Source Software - 520742	All platforms	TrueSight_Operations_Management_11.3.03_TPS.zip	Compressed archive of third party open source software files
License information files
License Information for TrueSight App Visibility Agent Version 11.3.01	All platforms	EPODNOPRODUCTLICENSEKEYREQUIRED.doc	Document listing the license key requirements for TrueSight App Visibility Manager 11.3.01
License Information for TrueSight App Visibility Agent Version 11.3.03	All platforms	EPODNOPRODUCTLICENSEKEYREQUIRED.doc	Document listing the license key requirements for TrueSight App Visibility Manager 11.3.01

TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer

Expand to see Synthetic Monitor installation files.

EPD (e-Item) name	Platform	Product file name	Description
Product files
Borland Silk Performer Synthetic Transaction Monitoring Version 20.0.00 for BMC Software	Microsoft Windows	SPSTMforBMC-200.exe	Installation files for Borland Silk Performer Synthetic Transaction Monitoring Version 20.0.00 for Windows installations
BMC Synthetic Transaction Execution Adapter Version 11.3.03	Microsoft Windows	TEA-Agent_24.zip	Installation files for BMC Synthetic Transaction Execution Adapter Version 11.3.03 for Windows installations
Silk TrueLog Explorer 20.0.00	Microsoft Windows	silktruelogexplorer-200.exe	Installation files for Silk TrueLog Explorer 20.0.00 for Windows installations
Silk Performer Execution Module Version 20.0.00	Microsoft Windows	silkperformer-200-agent.exe	Installation files for Silk Performer agent 20.0.00 for Windows installations
Silk Performer Execution Module - Silent Install Properties Version 20.0.00	Microsoft Windows	silent.agent.properties	Properties file for silent installation of Silk Performer agent 20.0.00 for Windows installations
Silk Performer - Silent Install Properties Version 20.0.00	Micorsoft Windows	silent.properties	Properties file for silent installation of Silk Performer 20.0.00 for Windows
Third party software file
Third Party Open Source Software - 520742	All platforms	TrueSight_Operations_Management_11.3.03_TPS.zip	Compressed archive of third party open source software files
Third Party Open Source Software - 520838	All platforms	TEA_11.3.03-3rdparty.zip	Compressed archive of third party open source software files
License information files
License Information for TrueSight Synthetic Transaction Monitor version 11.3.03 with Micro Focus Silk Performer	All Platforms	EPODNOPRODUCTLICENSEKEYREQUIRED.doc	Document listing the license key requirements for TrueSight Synthetic Transaction Monitor version 11.3.03 with Micro Focus Silk Performer

Real End User Experience Monitoring Software Edition

Expand to see Real End User Experience Monitoring installation files.

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.04. Before applying feature packs or fix packs on BMC Real End User Experience Monitoring Software Edition, ensure that you have installed version 11.3.01.

TrueSight IT Data Analytics

TrueSight IT Data Analytics 11.3.02 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.04. Before applying feature packs or fix packs on the IT Data Analytics, ensure that you have installed version 11.3.01.

Expand to see IT Data Analytics installation files.

EPD (e-Item) name	Platform	Product file name	Description
Product files
TrueSight IT Data Analytics Version 11.3.01	Linux	TrueSight_ITDA_11.3.01_linux.tar.gz	Installation files for TrueSight IT Data Analytics 11.3.01 for Linux installations
TrueSight IT Data Analytics Version 11.3.01	Microsoft Windows	TrueSight_ITDA_11.3.01_windows.zip	Installation files for TrueSight IT Data Analytics 11.3.01 for Windows installations
TrueSight IT Data Analytics Version 11.3.02	Linux	TrueSight_ITDA_11.3.02_Linux.tar.gz	Installation files for TrueSight IT Data Analytics 11.3.02 for Linux installations
TrueSight IT Data Analytics Version 11.3.02	Microsoft Windows	TrueSight_ITDA_11.3.02_Windows.zip	Installation files for TrueSight IT Data Analytics 11.3.02 for Windows installations
PATROL for IT Data Analytics Version 11.3.01	Microsoft Windows	bww_ALL_11301.zip	Installation files for PATROL for IT Data Analytics Version 11.3.01 for Windows installations
PATROL for IT Data Analytics Version 11.3.02	Microsoft Windows	bww_ALL_11302.zip	Installation files for PATROL for IT Data Analytics Version 11.3.02 for Windows installations
PATROL for IT Data Analytics Version 11.3.01	All Platforms	bww_ALL_11301.tar	Installation files for PATROL for IT Data Analytics Version 11.3.01 for All Platform installations
PATROL for IT Data Analytics Version 11.3.02	All Platforms	bww_ALL_11302.tar	Installation files for PATROL for IT Data Analytics Version 11.3.02 for All Platform installations
Third Party Open Source Software - 505170	All Platforms	TrueSight_ITDA_11.3.01_TPS.zip	Compressed archive of third party open source software files
TrueSight Operations Management Version 11.3.01 md5checksum	All Platforms	TrueSight_Operations_Management_11.3.01_md5_checksum.zip	Compressed archive of MD5 checksum values for all the TrueSight Operations Management product installers.
License information files
License Information for TrueSight IT Data Analytics Version 11.3.01	All Platforms	EPD_TrueSightITDA.doc	Document listing the license key requirements for TrueSight IT Data Analytics 11.3.01
License Information for TrueSight IT Data Analytics Version 11.3.02	All Platforms	EPD_TrueSightITDA.doc	Document listing the license key requirements for TrueSight IT Data Analytics 11.3.02

Where to go from here

If you are installing the product, perform the other preinstallation tasks listed in the Preparing to install the TrueSight Operations Management solution page.

If you are upgrading from an earlier version, go to Upgrading.