The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. Depending on your license entitlements, you can download and install the relevant components.
The installation process requires you to complete your planning activities before starting the preparatory, installation, and post-installation tasks. The installation flow diagram and the process table enable you to install the solution smoothly.
This page covers information for installing version 11.3.01. For upgrading to version 11.3.01, see Upgrading. For applying Fix Pack 11.3.02 or Service Pack 11.3.03, see Applying feature packs or fix packs. .
TrueSight Operations Management installation process — At a glance
In a test environment, you can Install the TrueSight Operations Management components on a single computer . Follow the guidelines to avoid conflicts in the port numbers between the components.
In a production environment, follow the sequence below. If your license does not entitle you to certain components, or if you are not installing certain components, skip that step and proceed to the next.
You need to install Remedy SSO followed by the Presentation Server to create a basic setup. After that, you can install the data providers, such as Infrastructure Management, App Visibility manager, etc., based on your license entitlements to complete the solution installation.
As an IT architect or Solution Administrator, use this information to plan a new deployment of TrueSight Operations Management.
|Planning activities include deployment options and sizing information for your environment.||Planning|
Complete the pre-installation tasks to ensure a successful installation.
|Complete the preinstallation tasks and download the installation files.||Preparing to install the TrueSight Operations Management solution|
Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.
Remedy SSO can be installed using one of the following installers:
Based on the decision you made in the Planning step, choose the applicable installer.
You can install Remedy Single Sign-On in standalone or high-availability mode. Both these options are available in wizard-based and silent modes.
Installation of Remedy SSO is done in two phases:
TrueSight installer for Remedy SSO 11.3.02
TrueSight installer for Remedy SSO (consolidated installer) version is not available for 11.3.02 or 11.3.03. It is available for versions 11.0.00 and 11.3.01 only. However, you can directly upgrade Remedy SSO to a later version.
Phase A – Install using one of these options
Using the TrueSight Installer
Using the Remedy SSO Installer
Phase B – Set up the Remedy SSO server
The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. The TrueSight Presentation Server hosts the web-based TrueSight console, and consumes data from various TrueSight components to provide a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.
As the Presentation Server forms the hub of the operations management environment, you must install it before installing the other licensed components.
You can install the Presentation Server in a standalone or high-availability mode. Both these options are available in wizard-based and silent modes.
Phase A – Install Presentation Server using one of these options
Phase B – Optionally configure disaster recovery after installation using one of these options
TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.
Infrastructure Management Server can be installed with Oracle or SAP SQL Anywhere.
You can install Infrastructure Management Server in a standalone, high-availabilty, or OS cluster mode. The standalone option is available in wizard-based and silent modes.
Installation of Infrastructure Management is done in three phases:
Phase A: Installation of Infrastructure Management Server
Phase B: Installation of the Integration Service and Remote Cell
Phase C: Setting up the Infrastructure Management environment, which involves three tasks
Phase A – Install Infrastructure Management Server using one of these options
Application high-availability mode
High-availability OS cluster mode
Disaster recovery mode
Phase B – Install Integration Service and Remote Cell using one of these options
Phase C – Set up the Infrastructure Management environment
TrueSight Application Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.
The Application Visibility Manager and Synthetic Transaction Execution Adapter (TEA) agent licenses are separate. The Application Visibility Manager license does not entitle the TEA Agent license, and vice-versa.
TrueSight Application Visibility Manager has two components:
Based on your environment, you can install App Visibility agents for Java or .NET to capture information about application transactions from an application server JVM or from Internet Information Services (IIS) worker processes respectively.
The Synthetic Transaction Execution Adapter (TEA) agent monitors the performance and reliability of applications through synthetic (also called robotic ) transactions. If you wish to do synthetic monitoring, install a TEA agent in wizard-based or silent mode.
Installation of Application Visibility Manager is done in two phases:
Phase A – Install App Visibility Server using one of these options
(Optional) Disaster recovery mode
Phase B – Install the licensed agents
Task 1 – Install the App Visibility agent
Task 2 – Install the Synthetic TEA Agent
Real End User Experience Monitoring can be used to support your business needs such as: ensuring customer satisfaction by proactively monitoring web application performance and availability from the end-user perspective, measuring service levels, identifying web application problems before customers call for help, and diagnosing and restoring services faster.
You can install the Real End User Experience Monitoring Software Edition and Cloud Probe in wizard-based or silent mode.
Installation of Real End User Experience Monitoring Software Edition is done in three phases:
Phase A – Install Real End User Experience Monitoring Software Edition using one of these options
Phase B – Install Cloud Probe using one of these options
Phase C – Configure the core components
TrueSight IT Data Analytics provides a data mining framework for semi-structured and structured machine data such as logs and events.
TrueSight IT Data Analytics can be installed in single server or multiple server environments.
You can install the product using the wizard-based or the silent mode.
In a single server environment, you can perform a Typical or a Custom installation. In a multiple server environment, you must perform a Custom Installation, which allows you to authenticate users using Remedy Single Sign-On (Remedy SSO).
Install using one of these options
Single server environment
Multiple server environment
Complete the post-installation activities to make your TrueSight Operations Management solution functional.
|Post-installation activities include registering the components in the Presentation Server.||Post-installation tasks for TrueSight Operations Management components|
- BMC releases periodic product updates through feature packs and fix packs. Check the Release notes and notices section for the latest product updates and apply the ones relevant to your environment.
- You can upgrade security in your enterprise environment by using TLS 1.2 to communicate with TrueSight Operations Management components.To add the transport layer protection and to secure communication between TrueSight Operations Management components, do the following:
- Create and import signed certificates for all the installed TrueSight Operations Management components.
- Configure TLS communication between the TrueSight Operations Management components.
- After you complete installing TrueSight Operations Management components, you can extend the product capabilities by integrating it with other BMC products.
Hi doc team
Reading doc seems a sentence iget words missing in Step 3: Install Remedy Single Sign-On:
TrueSight installer for Remedy SSO 11.3.02
TrueSight installer for Remedy SSO (consolidated installer) version is not available for 11.3.02. However, you can ??????
Hi Stephane Guedon,
Thanks for noticing it. While deleting additional text it got deleted inadvertently.
I have fixed it now with now.
As we not releasing TrueSight RSSO installer, should we still recommend using TrueSight RSSO for Install?
Vinay...this topic is for 11.3.01 and the TrueSight RSSO installer is available.
I wanted to install the BMC Impact Integration Web Service and was hoping to find a reference on how to do so here on this page. It is part of TSIM, but there is no link on this page on how to install this component.
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