System requirements for Presentation Server

Before installing the TrueSight Presentation Server, review the following requirements:

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

Related topics

Installing the Presentation Server

Sizing the Presentation Server for Infrastructure Management data collection

Performance benchmarks and tuning

TrueSight console browser requirements and compatibility

Performing the Presentation Server installation

Hardware requirements

After you determine the size of your environment, consult the following table for recommended hardware.

Notes

The recommended hardware requirements apply to both physical or virtual machines.

Parallel CPUs usually improve user response time better than a single CPU with a higher clock speed.

Environment	Configuration Item	Platform and size
POC or Demo	Platform	CPU: 4 vCPU Frequency: 2.6 GHz and above
	RAM	8 GB
	Storage configuration	200 GB
Medium	Platform	CPU: 4 vCPU Frequency: 2.6 GHz and above
	RAM	24 GB
	Storage configuration	300 GB 15,000 RPM drive or a tier 1 SAN storage
Large	Platform	CPU: 8 vCPU Frequency: 2.6 GHz and above
	RAM	32 GB
	Storage configuration	500 GB 15,000 RPM drive or a tier 1 SAN storage
Note: If you frequently experience high memory utilization in your environment, increase the RAM to 32 GB (Medium) and 48 GB (Large).

Operating system requirements

Microsoft Windows

Component

Requirement

User Rights

Administrative privileges

Supported versions of Microsoft Windows

Microsoft Windows 2016

Microsoft Windows 2016 Standard Edition (64-bit)
Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012

Microsoft Windows 2012 Standard Edition (64-bit)
Microsoft Windows 2012 Datacenter Edition (64-bit)
Microsoft Windows 2012 R2 Standard Edition (64-bit)
Microsoft Windows 2012 R2 Datacenter Edition (64-bit)

Microsoft Windows 2008

Microsoft Windows 2008 R2 Standard Edition (64-bit)
Microsoft Windows 2008 R2 Datacenter Edition (64-bit)
Microsoft Windows 2008 R2 Enterprise Edition (64-bit)

Note

Installing the Presentation Server on the Windows computer with the Korean locale is not supported as PostgreSQL 9.4.4 is not supported on the same.

Linux

Component

Requirement

User Rights

A non-root user who has modification permissions to specific directories and files.
A user with root privileges cannot install the Presentation Server.

Supported versions of Linux

Red Hat Enterprise Linux versions 6.7, 6.8, 6.9, 7.2, 7.3 (64-bit versions)
SUSE Linux Enterprise Server versions 11 SP 3, 11 SP 4, 12, 12 SP 2 (64-bit versions)
Oracle Linux Server versions 6.8 and 7.3 (64-bit versions)

Supported kernel versions

Linux version	Supported kernel version
Red Hat Enterprise Linux 6.7	2.6.32-573
Red Hat Enterprise Linux 6.8	2.6.32-642
Red Hat Enterprise Linux 6.9	2.6.32-696
Red Hat Enterprise Linux 7.2	3.10.0-327
Red Hat Enterprise Linux 7.3	3.10.0-514
SUSE Linux Enterprise Server 11 SP 3	3.0.76-0.11.1
SUSE Linux Enterprise Server 11 SP 4	3.0.101-88.1
SUSE Linux Enterprise Server 12	3.12.28-4.6
SUSE Linux Enterprise Server 12 SP 2	4.4.21-81
Oracle Linux Server 6.8	Unbreakable Enterprise Kernel (UEK) Release 4
Oracle Linux Server 7.3	Unbreakable Enterprise Kernel (UEK) Release 4

Notes

BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

Red Hat subscription

The product requires some additional libraries to be present on the system (see list below).

The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet. To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself. After registering the system, you can use yum install to download and install the required libraries from the RHN.

X Windows

If you are installing the Presentation Server using the graphical user interface, you must install X Windows.

On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed. If not, then run yum groupinstall 'X Window System' to install the necessary packages.

Required libraries

Ensure that the following libraries are present to install the Presentation Server. To install the libraries, use the following commands.

Library	Command to install the library on RHEL	Command to install the library on SUSE
libXtst (32-bit) libXtst (64-bit)	`yum install libXtst.i686 libXtst.x86_64` `libXtst-1.0.1-3.1` `libX11-devel-1.0.3-11.el5`	N/A
glibc (32-bit) glibc (64-bit)	`yum install glibc.i686 glibc.x86_64` `glibc-2.12.x86_64` `glibc-2.12-1.107.el6.i686` `glibc-devel-2.5-65`	`zypper install glibc-32bit glibc`
libstdc++ (32-bit) libstdc++ (64-bit)	`yum install libstdc++.i686 libstdc++.x86_64`	`zypper install libstdc++-32bit libstdc++`
compat-libstdc++-33 (32-bit) compat-libstdc++-33 (64-bit)	`yum install compat-libstdc++-33.i686` `compat-libstdc++-33.x86_64` `compat-libstdc++-33-3.2.3-69.e16.i686`	`zypper install libstdc++33-32bit libstdc++33`
compat-libstdc++-296 (32-bit)	`yum install compat-libstdc++-296.i686`	N/A
pam (32-bit) pam (64-bit)	`yum install pam.i686 pam.x86_64` `pam-1.1.1-13.e16.i686`	`zypper install pam-32bit pam`
libgtk-x11-2 (32-bit)	`yum install libgtk-x11-2.0.so.0`	N/A

Note

On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Presentation Server.

Authentication requirements

Remedy Single Sign-On is the authentication tool that must be installed and configured with the Presentation Server. The following versions are supported:

TrueSight Presentation Serverversion	11.0.00
Remedy Single Sign-On version	9.1.03.001 and later.

¹ - You can use the instructions in this document to download, install, upgrade, or configure only Remedy SSO 9.1.03.001 version.

² - If you want to download, install, upgrade, or configure a 9.1.04 version, go to Remedy Single Sign-On 9.1.04 EPD page Open link and perform the installation instructions given in Remedy Single Sign-On 9.1.04.

³ - If you want to upgrade and configure one of the supported higher version of Remedy SSO, see Remedy Single Sign-On 18.02. Open link , Remedy Single Sign-On 18.05. , or Remedy Single Sign-On 18.08. .

Note: If you have Remedy Single Sign-On installed, you must check and apply the relevant patches for a seamless integration with the TrueSight Presentation Server. Before proceeding with the patch installation, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.

Cloud support

BMC will help resolve any issues that you might encounter while using TrueSight products. However, BMC assumes no responsibility for infrastructure issues caused by third-party or "cloud" environments. If you install TrueSight products in a third-party or "cloud" environment, the systems provisioned for use must meet the requirements specified for the installed TrueSight products.

Additionally, the use of cloud-specific services, such as horizontal scaling, fail-over, disaster recovery, stateless architecture, databases, and so on, are not supported.