System requirements for Presentation Server

Before installing the TrueSight Presentation Server, review the following requirements:

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

Hardware requirements

After you determine the size of your environment, consult the following table for recommended hardware.


The recommended hardware requirements apply to both physical or virtual machines.

Parallel CPUs usually improve user response time better than a single CPU with a higher clock speed.

EnvironmentConfiguration ItemPlatform and size
POC or DemoPlatform
  • CPU: 4 vCPU
  • Frequency: 2.6 GHz and above
Storage configuration200 GB
  • CPU: 4 vCPU
  • Frequency: 2.6 GHz and above

24 GB

Storage configuration

300 GB

15,000 RPM drive or a tier 1 SAN storage



  • CPU: 8 vCPU
  • Frequency: 2.6 GHz and above


32 GB

Storage configuration

500 GB

15,000 RPM drive or a tier 1 SAN storage

Note: If you frequently experience high memory utilization in your environment, increase the RAM to 32 GB (Medium) and 48 GB (Large).

Operating system requirements

Microsoft Windows



User Rights

Administrative privileges

Supported versions of Microsoft Windows

Microsoft Windows 2016

  • Microsoft Windows 2016 Standard Edition (64-bit)
  • Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012 

  • Microsoft Windows 2012 Standard Edition (64-bit)  
  • Microsoft Windows 2012 Datacenter Edition (64-bit)  
  • Microsoft Windows 2012 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2012 R2 Datacenter Edition (64-bit)  

Microsoft Windows 2008

  • Microsoft Windows 2008 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2008 R2 Datacenter Edition (64-bit)   
  • Microsoft Windows 2008 R2 Enterprise Edition (64-bit)  


Installing the Presentation Server on the Windows computer with the Korean locale is not supported as PostgreSQL 9.4.4 is not supported on the same.




User Rights

A non-root user who has modification permissions to specific directories and files.
A user with root privileges cannot install the Presentation Server.

Supported versions of Linux

  • Red Hat Enterprise Linux versions 6.7, 6.8, 6.9, 7.2, 7.3 (64-bit versions)
  • SUSE Linux Enterprise Server versions 11 SP 3, 11 SP 4, 12, 12 SP 2 (64-bit versions)
  • Oracle Linux Server versions 6.8 and 7.3 (64-bit versions)

Supported kernel versions

Linux versionSupported kernel version
Red Hat Enterprise Linux

Red Hat Enterprise Linux 6.8

Red Hat Enterprise Linux
Red Hat Enterprise Linux
Red Hat Enterprise Linux
SUSE Linux Enterprise Server 11 SP 33.0.76-0.11.1
SUSE Linux Enterprise Server 11 SP 43.0.101-88.1
SUSE Linux Enterprise Server 123.12.28-4.6
SUSE Linux Enterprise Server 12 SP 24.4.21-81
Oracle Linux Server 6.8Unbreakable Enterprise Kernel (UEK) Release 4
Oracle Linux Server 7.3Unbreakable Enterprise Kernel (UEK) Release 4


  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
  • BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

Red Hat subscription 

The product requires some additional libraries to be present on the system (see list below).

The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet.  To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself.  After registering the system, you can use yum install to download and install the required libraries from the RHN.

X Windows 

If you are installing the Presentation Server using the graphical user interface, you must install X Windows.

On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed.  If not, then run yum groupinstall 'X Window System' to install the necessary packages.   

Required libraries

Ensure that the following libraries are present to install the Presentation Server.  To install the libraries, use the following commands.


Command to install the library on RHEL

Command to install the library on SUSE

libXtst (32-bit)

libXtst (64-bit)

yum install libXtst.i686 libXtst.x86_64




glibc (32-bit)

glibc (64-bit)

yum install glibc.i686 glibc.x86_64




zypper install glibc-32bit glibc

libstdc++ (32-bit)

libstdc++ (64-bit)

yum install libstdc++.i686 libstdc++.x86_64

zypper install libstdc++-32bit libstdc++

compat-libstdc++-33 (32-bit)

compat-libstdc++-33 (64-bit)

yum install compat-libstdc++-33.i686 



zypper install libstdc++33-32bit libstdc++33 

compat-libstdc++-296 (32-bit)

yum install compat-libstdc++-296.i686


pam (32-bit)

pam (64-bit)

yum install pam.i686 pam.x86_64


zypper install pam-32bit pam

libgtk-x11-2 (32-bit)

yum install



On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Presentation Server.

Authentication requirements

Remedy Single Sign-On is the authentication tool that must be installed and configured with the Presentation Server. The following versions are supported:

TrueSight Presentation Serverversion


Remedy Single Sign-On version and later.

1 - You can use the instructions in this document to download, install, upgrade, or configure only Remedy SSO version.

2 - If you want to download, install, upgrade, or configure a 9.1.04 version, go to Remedy Single Sign-On 9.1.04 EPD page Open link and perform the installation instructions given in Remedy Single Sign-On 9.1.04. Open link

3 - If you want to upgrade and configure one of the supported higher version of Remedy SSO, see Remedy Single Sign-On 18.02. Open link , Remedy Single Sign-On 18.05. Open link , or Remedy Single Sign-On 18.08. Open link .

Note: If you have Remedy Single Sign-On installed, you must check and apply the relevant patches for a seamless integration with the TrueSight Presentation Server. Before proceeding with the patch installation, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.


Cloud support

BMC will help resolve any issues that you might encounter while using TrueSight products. However, BMC assumes no responsibility for infrastructure issues caused by third-party or "cloud" environments. If you install TrueSight products in a third-party or "cloud" environment, the systems provisioned for use must meet the requirements specified for the installed TrueSight products.

Additionally, the use of cloud-specific services, such as horizontal scaling, fail-over, disaster recovery, stateless architecture, databases, and so on, are not supported.   

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  1. Avneesh Jain

    I can not see RHEL 7.4 over here , we already have the 10.7 running on RHEL 7.4. Please confirm.

    Nov 19, 2017 11:15
    1. Mukta Kirloskar

      Hello Avneesh,

      We do not support RHEL 7.4 at this point of time. We will update the documentation if we add the support for RHEL 7.4 in release 11.0. We do not support RHEL 7.4 for release 10.7 also.

      Let me know if you have any other questions.

      Thanks and regards, Mukta

      Nov 20, 2017 02:36