System requirements for Presentation Server
Before installing the TrueSight Presentation Server, review the following requirements:
After you determine thesize of your environment, consult the following table for recommended hardware.
The recommended hardware requirements apply to both physical or virtual machines.
Parallel CPUs usually improve user response time better than a single CPU with a higher clock speed.
|Environment||Configuration Item||Platform and size|
|POC or Demo||Platform|
|Storage configuration||200 GB|
15,000 RPM drive or a tier 1 SAN storage
15,000 RPM drive or a tier 1 SAN storage
|Note: If you frequently experience high memory utilization in your environment, increase the RAM to 32 GB (Medium) and 48 GB (Large).|
Operating system requirements
Supported versions of Microsoft Windows
Microsoft Windows 2016
Microsoft Windows 2012
Microsoft Windows 2008
Installing the Presentation Server on the Windows computer with the Korean locale is not supported as PostgreSQL 9.4.4 is not supported on the same.
A non-root user who has modification permissions to specific directories and files.
Supported versions of Linux
Supported kernel versions
- BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
- BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.
Red Hat subscription
The product requires some additional libraries to be present on the system (see list below).
The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet. To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself. After registering the system, you can use
yum install to download and install the required libraries from the RHN.
If you are installing the Presentation Server using the graphical user interface, you must install X Windows.
On the Red Hat Enterprise Linux terminal, type
yum grouplist and check that X Window System is listed. If not, then run
yum groupinstall 'X Window System' to install the necessary packages.
Ensure that the following libraries are present to install the Presentation Server. To install the libraries, use the following commands.
Command to install the library on RHEL
Command to install the library on SUSE
On a Linux setup, ensure that
glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Presentation Server.
Remedy Single Sign-On is the authentication tool that must be installed and configured with the Presentation Server. The following versions are supported:
TrueSight Presentation Serverversion
Remedy Single Sign-On version
9.1.03.001 and later.
1 - You can use the instructions in this document to download, install, upgrade, or configure only Remedy SSO 9.1.03.001 version.
2 - If you want to download, install, upgrade, or configure a 9.1.04 version, go to and perform the installation instructions given in
3 - If you want to upgrade and configure one of the supported higher version of Remedy SSO, see , , or .
Note: If you have Remedy Single Sign-On installed, you must check and apply the relevant patches for a seamless integration with the TrueSight Presentation Server. Before proceeding with the patch installation, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.
BMC will help resolve any issues that you might encounter while using TrueSight products. However, BMC assumes no responsibility for infrastructure issues caused by third-party or "cloud" environments. If you install TrueSight products in a third-party or "cloud" environment, the systems provisioned for use must meet the requirements specified for the installed TrueSight products.
Additionally, the use of cloud-specific services, such as horizontal scaling, fail-over, disaster recovery, stateless architecture, databases, and so on, are not supported.