11.0.00 enhancements

TrueSight Operations Management version 11.0.00 provides the following enhancements and changes:

 



Component product enhancements

TrueSight Presentation Server 11.0.00

TrueSight App Visibility Manager 11.0.00

TrueSight Infrastructure Management 11.0.00

Infrastructure Management-PATROL Repository

IT Data Analytics 11.0.00

PATROL Agent 11.0.00



Installation and upgrade

Direct upgrade from ProactiveNet or Infrastructure Management 9.6.00.002

You can now upgrade from ProactiveNet or Infrastructure Management 9.6.00.002.

As part of the upgrade process, you need to migrate the ProactiveNet or Infrastructure Management data.

For more information, see  Upgrading the Infrastructure Management Server.

New installation utility for App Visibility agent for Java

The App Visibility agent for Java has a new installation utility. This installation utility can be used for installing, upgrading, and uninstalling. Included also are revised silent install and upgrade files.For more information about installing the agent, see  Installing an App Visibility agent for Java.

For information about all supported operating systems, see System requirements for Presentation Server.

Added operating system support

TrueSight Infrastructure Management

The TrueSight Infrastructure Management server now supports the following operating systems:

  • Red Hat Enterprise Linux version 6.9
  • SUSE Linux Enterprise Server 11 Service Pack 4
  • SUSE Linux Enterprise Server 12 SP 2

For more details, see TrueSight Infrastructure Management Server system requirements.

TrueSight Presentation Server

The TrueSight Presentation Server now supports the following operating systems:

  • Red Hat Enterprise Linux version 6.9
  • SUSE Linux Enterprise Server 11 Service Pack 4
  • SUSE Linux Enterprise Server 12 SP 2

For information about all supported operating systems, see  System requirements for Presentation Server.

Real End User Experience Monitoring Software Edition

BMC Real End User Experience Monitoring Software Edition components, the Real User Analyzer and Collector and the Cloud Probe, are now supported on the Oracle Linux version 7.0 operating system.

For more information about system requirements, see System requirements for Real User Analyzer and Collector and Cloud Probe.

Discontinued operating system support

TrueSight Infrastructure Management

The TrueSight Infrastructure Management server no longer supports the following operating systems:

  • Red Hat Enterprise Linux version 7.0
  • Red Hat Enterprise Linux version 7.1
  • SUSE Linux Enterprise Server 11 SP 2

For more details, see TrueSight Infrastructure Management Server system requirements.

TrueSight Presentation Server

The TrueSight Presentation Server no longer supports the following operating systems:

  • Red Hat Enterprise Linux version 7.0
  • Red Hat Enterprise Linux version 7.1
  • SUSE Linux Enterprise Server 11 SP 2

For information about all supported operating systems, see  System requirements for Presentation Server.

Real End User Experience Monitoring Software Edition

The Cloud Probe component of BMC Real End User Experience Monitoring Software Edition is no longer supported on the following operating systems:

  • CentOS 5.8 and later (64-bit) 
  • Ubuntu 15.10
For more information about system requirements, see System requirements for Cloud Probe.

App Visibility Manger server

TrueSight App Visibility Manager components are no longer supported on the following operating systems:

  • App Visibility server components. The App Visibility server components (portal, collector, and proxy) are no longer supported on following operating systems:
    • SUSE Linux Enterprise Server 11 SP 3
    • SUSE Linux Enterprise Server 11 SP 4
  • App Visibility agent for Java. The App Visibility agent for Java is no longer supported on 32-bit operating systems.
  • App Visibility agent for .NET. The App Visibility agent for .NET is no longer supported on Windows 2008 SP2.

For more information about system requirements, see System requirements for App Visibility Manager.

Authentication platform support

Remedy Single Sign-On

The TrueSight Presentation Server now supports Remedy Single Sign-On in place of Atrium Single Sign-On with the following authentication types:

  • Local
  • LDAP/AD
  • SAML v2

For more information, see  Remedy Single Sign-On at-a-glance  and  Planning Remedy Single Sign-On deployment.

Discontinued support for Atrium Single Sign-On

The TrueSight Operations Management 11.0 and later no longer supports Atrium Single Sign-On.

For more information, see  Remedy Single Sign-On at-a-glance  and  Planning Remedy Single Sign-On deployment.

Data monitoring enhancements

Launch context-aware applications from events

Launch context-aware applications from events and lower your mean time to repair (MTTR) while resolving events. Get additional information about a problem by accessing other applications based on the data present in the events.

You can enable this capability by creating cross-launch URLs for any application and by specifying a set of conditions (or slot values) that must be present in the event for the URL to be accessible. You can also create cross-launch URLs with no specific conditions (with no slots specified).

This feature reduces the time and complexity involved in obtaining information from other applications – starting from obtaining the correct application URL, getting the right permissions to view the information on the application, and then finally locating the information that you need on the application.

For more information, see Configuring context-aware cross-launch URLs.

Server threshold for unique instances

You can now set the server threshold for particular unique instances while defining a monitoring policy.

Multiple instances can be associated with the same device. Furthermore, multiple instances can exist with the same name (under a different hierarchy of monitors). In this scenario, defining the server threshold by specifying the instance name only or by specifying the instance name with the device name can result in the server threshold getting applied on all the instances. 

This feature enables you to specify the complete path to the monitor instance to avoid applying the server threshold on unintended instances. 

For more information, see Defining a monitoring policy.

PATROL Agent setup variable to limit the length of the PATROL Agent data

You can use the newly introduced PATROL Agent Setup variable /AgentSetup/textParameterLength to limit the length of the text string that is sent by the PATROL Agent to TrueSight Infrastructure Management.The PATROL Agent sends the monitored data to TrueSight Infrastructure Management in a text string format.

For more information, see  Limiting the length of the PATROL Agent data.

License usage reports

Consumption Data report

TrueSight Operations Management now allows you to generate consumption-based usage reports to understand the value of your applications through their usage. The report gives you the ability to understand your consumption patterns for the following components:

    • Events
    • Configuration Items
    • Performance Data
    • IT Data Analytics
    • Synthetic Monitor







For more information, see Viewing and exporting the Consumption Data report.

App Visibility and Synthetic Monitor Server Endpoints report

App Visibility and Synthetic Monitor now include a Server EndPoints usage report so you can view the details about the number of server endpoints you are using in App Visibility, or TEA Agents in Synthetic Monitor.








For more information, see Viewing and exporting the Server Endpoints license usage report for App Visibility portals


Security

Last login time

After a successful log in to the TrueSight console, a Last login time notification displays the time of the last login. This notification can be closed manually by clicking the close button or by navigating to a different view on the console. When the user logs in for the first time, the notification is displayed as Last login time: Never.
The last login option is disabled by default and you can enable this from the user preferences screen.

For details, see  Setting user preferences.

Change Password

A new Change Password option is available from the TrueSight console action menu. From the console action menu, click Change Password and update the new password. 

The change password option is available only if you have logged in as a local user. The option is not available on the console if you are a non-local user. For example, an LDAP or SAML user is a non-local user.

For details, see  Setting user preferences.

Login and logout

  • A two-step login has been introduced.

    1. The users are required to provide the application domain or tenant ID followed by the user credentials to log into the TrueSight console.
    2. Remedy Single Sign-On login page is presented as the TrueSight console login page.

      Important:The two-step login is applicable only for a multi-tenant environment. Only step 2 is applicable for a single tenant environment.


  • Logging out of the TrueSight console navigates back to the Remedy Single Sign-On login page.













For details, see  Accessing and navigating the TrueSight console.

Data confidentiality for applications monitored by App Visibility agents

You can now define a confidentiality policy to prevent sensitive code-level diagnostics information from leaving the monitored server computer. Sensitive information does not reach the network and is not displayed. The policy identifies method codes with confidential information and the hiding mode for the methods. For information about creating and managing confidentiality policies, see Configuring an App Visibility confidentiality policy to hide sensitive information.

Updated ciphers for App Visibility Manager for improved security

For improved security, weak ciphers were removed and stronger ciphers were added to the App Visibility Manager server components (App Visibility portal, App Visibility collector, and App Visibility proxy).

The default cipher string of the tomcat.ciphers property in the the portal.properties, collector.properties, and apm-proxy.properties files no longer include ciphers that are weaker and less secure.

Ciphers in upgraded components are not changed. For information about changing ciphers, see Enabling communication between App Visibility agents and server components.

Secured communication between an email server and Infrastructure Management server

You can now secure the communication between an email server and an Infrastructure Management server by enabling SSL/TLS mode. To convert email to events, an email server needs to communicate with the Infrastructure Management server. For more information, see Setting up unread email as an event in the operator console. .

Usability improvements

View event data annotation in the TrueSight console

You can now use the TrueSight console to view the data annotation that is generated for an event in the PATROL Agent.

For more information, see  Viewing or adding notes to an event.

View text parameters in the TrueSight console

You can now obtain the performance metric data of a text parameter from the PATROL Agent in the TrueSight console.










For more information, see  Viewing monitor information in the TrueSight console.

View deployment status in the Managed Devices page

You can now view the deployment status of a knowledge module on the Managed Devices page.







For more information, see  Managing Infrastructure Management devices from the TrueSight console.

Customization of configuration files

You can now override some of the default settings by customizing the following configuration files after installing the TrueSight Presentation Server:

  • csr.conf
  • idxsrv.conf
  • dbsrv.conf

For information about how to override the default settings, see  Customizing configuration files in the Presentation Server.

Your customization is retained when you upgrade TrueSight Presentation Server from version 11.0. For more information, see  Preparing for the Presentation Server upgrade.

Configure CI Types as Services on the TrueSight console

Configure different CI Types as Services to monitor them on the Services page of TrueSight console. You can select either predefined CI Types or user-defined CI Types as services.







For more information, see  Configuring a CI Type as a service on the TrueSight console. .

Search option for services on the TrueSight console

You can now quickly search for a particular service from a list of services on the TrueSight console.

For more information, see Searching for services in the TrueSight console. .

Customized Services page on the TrueSight console

Customize the Services page to suit your service viewing preferences. These settings are individual, user-based preferences and apply only to the Services page. You can set the maximum number of services to display, number of services to display on scroll, and auto-refresh-time through this service preferences setting.


For more information, see Customizing the Services page on the TrueSight console. .

Documentation improvements

The revamped integrated certificate documentation guides you to create and apply signed certificates for TrueSight Operations Management components. The certificate workflow diagram helps you to navigate easily through the entire process. For more information, see Role of private certificates in TrueSight Operations Management.

Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Tom Wheatcroft

    Hi, the certificate workflow link does not work: - https://docs.bmc.com/docs/display/TSOMDmaster/.Role+of+private+certificates+in+TrueSight+Operations+Management+v11.0

    Nov 08, 2017 04:02
    1. Benjie Wolicki

      Hi Tom,

      Sorry about that. I fixed it.

      Nov 08, 2017 04:17