Release notes and notices

The following update has been made in Hotfix 1 for 20.19.02 Patch 3.

Corrected issues: For information about issues corrected in this hotfix, see Known and corrected issues.

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.19.02 patch 3 sandbox testing guidelines.

The following update has been made in Patch 2 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.19.01 patch 2 sandbox testing guidelines.

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

August 2, 2019

• Remedyforce Console enhancements

  • Auto Categorization feature for automatically assigning category to records that are created without the category information

  • Support for Print and PDF options in Salesforce Lightning Experience

  • Message scroll format for displaying broadcast message

  • View attachment information of records in the list view

  • Enhanced request definition entitlements

  • Perform CI, assets, and services related activities for a record in one place from Remedyforce Console

• CMDB enhancements

• • Update more than 20 records in the mass edit mode
  • Add or delete multiple relationships
  • Filter CMDB Explorer based on classes
  • Define rules to identify source priority for updating CI attributes when data coming from multiple sources is reconciled
  • Advanced search criteria for selecting a CI
  • Enhanced user interface for Remedyforce CMDB and Remedyforce Console tabs
  • Lookup filters on CIs and assets
  • Ability to link CIs with incidents based on BMC TrueSight Operations Management events
  • Ability to discover cloud instances

• Self Service enhancements

• • Two column layout for Service Request forms
  • Icons and description for categories
  • Configurable sidebar for different segments of users
  • Dynamic field rendering for tickets

• Others

  • Configure BMC Helix Chatbot settings from the Remedyforce Administration tab
  • Restrict attachments from getting added to incidents that are created from emails
  • Apply concurrent Operational Level Targets on a record
  • Share badges on BMC Communities
  • Support for BMC Helix omni channels in the BMC Helix Remedyforce chatbot
  • View KPIs and insights based on industry type or license count

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.19.02 sandbox testing guidelines