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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see Release schedules. 

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Related topics

Known-and-corrected-issues

Supported-browsers-mobile-devices-and-integrations

Supported-languages-and-locales

Support-information

Date

Title

Summary

December 23, 2019

The following update has been made in Hotfix 1 for 20.19.02 Patch 3.

Corrected issues: For information about issues corrected in this hotfix, see Known-and-corrected-issues.

November 29, 2019

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-19-02-patch-3-sandbox-testing-guidelines.

October 11, 2019

The following update has been made in Patch 2 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.19.01 patch 2 sandbox testing guidelines.

September 18, 2019

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

August 2, 2019

  • Remedyforce Console enhancements
    • Auto Categorization feature for automatically assigning category to records that are created without the category information
    • Support for Print and PDF options in Salesforce Lightning Experience
    • Message scroll format for displaying broadcast message
    • View attachment information of records in the list view
    • Enhanced request definition entitlements
    • Perform CI, assets, and services related activities for a record in one place from Remedyforce Console
  • CMDB enhancements

    • Update more than 20 records in the mass edit mode
    • Add or delete multiple relationships
    • Filter CMDB Explorer based on classes
    • Define rules to identify source priority for updating CI attributes when data coming from multiple sources is reconciled
    • Advanced search criteria for selecting a CI
    • Enhanced user interface for Remedyforce CMDB and Remedyforce Console tabs
    • Lookup filters on CIs and assets
    • Ability to link CIs with incidents based on BMC TrueSight Operations Management events
    • Ability to discover cloud instances
  • Self Service enhancements

    • Two column layout for Service Request forms
    • Icons and description for categories
    • Configurable sidebar for different segments of users
    • Dynamic field rendering for tickets
  • Others
    • Configure BMC Helix Chatbot settings from the Remedyforce Administration tab
    • Restrict attachments from getting added to incidents that are created from emails
    • Apply concurrent Operational Level Targets on a record
    • Share badges on BMC Communities
    • Support for BMC Helix omni channels in the BMC Helix Remedyforce chatbot
    • View KPIs and insights based on industry type or license count

Note:

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-19-02-sandbox-testing-guidelines


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