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This documentation supports the latest version of BMC Helix Remedyforce.

To view the documentation of the older releases, see the BMC Remedyforce Winter 19 release documentation.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules


To stay informed of changes to this list, click the  icon on the top of this page.



September 18, 201920. Patch 1 for version 20.19.02

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

August 2, 2019

20.19.02 enhancements
  • Remedyforce Console enhancements

    • Auto Categorization feature for automatically assigning category to records that are created without the category information

    • Support for Print and PDF options in Salesforce Lightning Experience

    • Message scroll format for displaying broadcast message

    • View attachment information of records in the list view

    • Enhanced request definition entitlements

    • Perform CI, assets, and services related activities for a record in one place from Remedyforce Console
  • CMDB enhancements

    • Update more than 20 records in the mass edit mode
    • Add or delete multiple relationships
    • Filter CMDB Explorer based on classes
    • Define rules to identify source priority for updating CI attributes when data coming from multiple sources is reconciled
    • Advanced search criteria for selecting a CI
    • Enhanced user interface for Remedyforce CMDB and Remedyforce Console tabs
    • Lookup filters on CIs and assets
    • Ability to link CIs with incidents based on BMC TrueSight Operations Management events
    • Ability to discover cloud instances
  • Self Service enhancements

    • Two column layout for Service Request forms
    • Icons and description for categories
    • Configurable sidebar for different segments of users
    • Dynamic field rendering for tickets
  • Others

    • Configure BMC Helix Chatbot settings from the Remedyforce Administration tab
    • Restrict attachments from getting added to incidents that are created from emails
    • Apply concurrent Operational Level Targets on a record
    • Share badges on BMC Communities
    • Support for BMC Helix omni channels in the BMC Helix Remedyforce chatbot
    • View KPIs and insights based on industry type or license count


Testing guidelinesFor information about the testing guidelines, see BMC Helix Remedyforce 20.19.02 sandbox testing guidelines


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

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