BMC Helix Remedyforce 20.19.02 sandbox testing guidelines

BMC Helix Remedyforce 20.19.02 release has been pushed to sandboxes and is now available for customer and partner validation before BMC pushes it to the production organizations.

This document provides recommendations for testing related to new features, enhancements, and defects addressed in the BMC Helix Remedyforce 20.19.02 release. Note that these guidelines might not cover all customization or configuration specific to your organization. Hence, it is recommended that this document should be used as a reference for understanding the possible product areas that might have undergone changes. Partners and customers are expected to not limit their validations to the ones mentioned in this documentation. They should also execute their test suites to ensure all use cases important to business continue to work as expected.

For more information on the release details, refer BMC Helix Remedyforce 20.19.02 release notes.