19.08 enhancements

The 19.08 release continues to use deployment packages for the upgrade of Service Request Management, Service Level Management, and the other ITSM applications from version 18.05,18.08, or 19.02. The use of deployment packages makes the ITSM applications upgrade process faster and can enable zero-downtime upgrades.

If you are upgrading to version 19.08 from earlier versions (for example, version 9.1), you must use the upgrade installers to upgrade to version 18.05 and then apply the deployment package.

The upgrades of Remedy AR System, CMDB, Smart IT, and Remedy Single Sign-On continue to be done via installers, directly to version 19.08.

This topic contains information about the Remedy deployment enhancements in version 19.08 of Remedy.

Related topics

Downloading-the-installation-files

Known-and-corrected-issues

Release-notes-and-notices

Additional Remedy ITSM 19.08 enhancements

Remedy Deployment enhancements

The following sections provide information about the enhancements in the 19.08 release.

PostgreSQL support

Remedy 19.08 supports PostgreSQL 10 database to provide a cost-effective alternative to the existing supported database systems that you can use with Remedy. The PostgreSQL support is available for fresh installations of Remedy 19.08 on a few selected Linux-based operating systems. To use PostgreSQL database, you must install Remedy 19.08 by using silent installation. For more information, see Configuring-a-PostgreSQL-database-for-AR-System-installation.

Third-party compatibility enhancements

To enhance the compatibility of Remedy with the latest third-party software and platform versions, Remedy 19.08 supports the following software and platforms:

  • Tomcat 9 (for installations with external Tomcat)
  • Windows Server 2019
  • OpenJDK 12

For the complete list of the supported software, see BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC).

Version mapping

The external version number that is displayed on the installer screens and the product pages is 19.08.00. BMC uses version 9.1.08 for internal purposes. 

BMC Remedy product version is displayed as 9.1.08 in the following files:

Component

Version

INI template files in the installer ZIP files 

All the INI template files in the installer ZIP files specify the product version as 9.1.08. This is an internal version number used by BMC. The external version is 19.08.00.

For example, the following INI file specifies the product version as 9.1.08:

<<AR installer zip folder>>\Disk1\Utility\ARSystem-ini-template

Properties files

When you search for properties in the Config Check utility, each property displays two versions – internal and external. The internal version is 9.1.08 and the external version is 19.08.00. 

armonitor

The AR Monitor and arfiledeployer version is displayed as 9.1.08.

arerror.log

The arerror.log file displays the AR System and AR Assignment Engine version as 9.1.08.

 

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