Installing the application components
The following topics are provided:
Preparing to install the application components
Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section and Preparing-an-application-for-installation. Ensure that you have reviewed the known and corrected issues and the compatibility matrix. The compatibility matrix is available at BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC).
There are no installers for Remedy ITSM applications after version 18.05. To perform a fresh installation of Remedy ITSM, you need to first install ITSM and other applications using version 18.05 installers and then apply the latest deployment packages. This approach results in a significantly faster and easier upgrade.
Scope of application installation
The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications. Perform the application installations in the order as specified in the following table.
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