Preparing

Perform the tasks in this section before running the BMC Remedy IT Service Management (ITSM) Suite product and component installers. When you perform the installation or upgrade, individual components will require additional pre-installation or pre-upgrade steps.  

Before you begin

If you have not already done so during planning, review the compatibility matrix, and the software and hardware requirements for installing or upgrading the BMC Remedy ITSM Suite components. For details, see Review the system requirements.

Pre-installation or upgrade process