Performing the BMC Service Level Management Collector upgrade

Note

Starting with the version 9.1.04, BMC will no longer provide support for the SLM Collector and all BMC provided integrations making use of the SLM Collector.

After you perform the BMC Service Level Management upgrade, upgrade the BMC Service Level Management Collector.

The Collector is an optional component and can be omitted if you do not need to create performance or service targets based on BMC Service Impact Management (BMC SIM) CIs. For details about service targets based on BMC SIM CIs, see Configuring BMC SIM in the BMC Service Level Management documentation.

In this topic

Before you begin

The Collector requires a supported application server or servlet engines, for example, Apache Tomcat. The application server or servlet engine implements the Java servlets and allows for the execution of a Java web server environment.

Ensure you are running a compatible version of Java, as indicated in the Compatibility matrix.

If you have not done so already, prepare the system to run the installers. If you want to run in nonadmin mode on Windows, see Preparing-a-Windows-environment. If you want to run in nonroot mode on UNIX, see Preparing-a-UNIX-environment.

To install BMC Service Level Management Collector

  1. If you have not already done so, download the BMC Service Level Management installer from EPD, or navigate to the installation directory on the CD.
  2. Unzip the installer and navigate to the Disk 1 folder.
  3. Run the installer:
    • (Windows) Run setup.cmd.
    • (UNIX) Run setup.bin.
  4. In the lower right corner of the Welcome panel, click Next.
  5. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  6. In the BMC Remedy AR System User Inputs panel, perform the following actions:
    1. Enter the administrator name and password.
    2. Enter the AR System Server name alias.

    3. Review the TCP port for the AR System server.
      When set to 0, which is the default, the portmapper assigns the port. To use a different port number, see Setting ports and RPC numbers from the BMC Remedy AR System online documentation.

    4. Navigate to the directory in which you want to install BMC Service Level Management.
      The default locations are as follows:
      • (Windows) C:\Program Files\BMC Software\BMCServiceLevelManagement
      • (UNIX) /opt/bmc/BMCServiceRequestManagement
    5. Click Next.

  7. In the Application Overwrite Selection panel, select Reinstall SLM Application (the default) and then click Next.

     

    Note

    This panel appears because BMC Service Level Management is already registered.

    The installer validates the system resources of your computer and displays a list of available features (such as BMC Service Level Management, Primary Server, and so on).

  8. In the Application Overwrite Session panel, select Reinstall SLM Application, and click Next.
  9. In the features panel, clear all the other features and select only Service Level Management Collector.
  10. Click Next.
  11. In the Service Level Management Collector Information panel, perform the following actions:
    1. Select the application server you installed.
    2. Browse to the web application root (for example, C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps).
    3. Enter the port number (for example, 8080).
    4. Browse to the JRE directory.
    5. Click Next.
  12. In the BMC Collector Service Selection panel, select to install as a service (default) or not, and then click Next.
    If you do not install Collector as a service, you must manually start it every time you restart the server.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  13. Click Install.
    The installer installs the BMC Service Level Management features you have selected. After post-installation cleanup, a summary of the installation appears.
  14. Click View Log to review the SEVERE error messages or warnings in the product installer log. 
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation: 
    • (Windows) C:\Users\<installUser>\AppData\Local\Temp\slm_install_log.txt
    • (UNIX) /tmp/slm_install_log.txt
  15. Click Done to exit the BMC Service Level Management installer.

Troubleshooting the BMC Service Level Management upgrade

Consult the following topics for information about issues that you might encounter during the upgrade:

 

Where to go from here

Next task

Up to process

When you have finished upgrading the applications, return to the appropriate upgrade process:

 

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