Performing the BMC Service Level Management Collection Point upgrade

Note

Starting with the version 9.1.04, BMC will no longer provide support for the SLM Collection Point and all BMC provided integrations making use of the SLM Collection Point.

Upgrade the BMC Service Level Management Collection Point after Performing-the-BMC-Service-Level-Management-Collector-upgrade.

In this topic

To upgrade the BMC Service Level Management Collection Point

  1. If you have not already done so, download the BMC Service Level Management installer, or navigate to the installation directory on the CD.
  2. Unzip the installer and navigate to the Collection Point\Disk 1 folder.
  3. Start the installer.
    • For Windows, run setup.exe.
    • For UNIX, log in as root and run setup.bin.
  4. In the Welcome panel, click Next.
  5. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  6. On the Directory Selection panel, navigate to the directory in which you want to install BMC Service Level Management.
    The default locations are C:\Program Files\BMC Software\CollectionPoint (Windows) and/opt/bmc/Collection Point (UNIX or Linux).
  7. Click Next.
  8. On the SLM Collection Point Port Number Information panel, enter the Port Number, and then click Next.
    The default is 7089.
  9. On the SLM Collection Point Java Platform Information panel, browse to the JRE path, and click Next.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  10. Click Install.
    The installer installs the Collection Point. After post-installation cleanup, a summary of the installation appears.
  11. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\<installUser>\AppData\Local\Temp\slm_install_log.txt
  12. Close the log when you finish.
  13. Click Done to exit the BMC SLM installer.

Troubleshooting the BMC Service Level Management upgrade

Consult the following topics for information about issues that you might encounter during the upgrade:

 

 

Where to go from here

Next task

The upgrade of the Remedy applications is now complete.

Up to process

When you have finished upgrading the applications, return to the appropriate upgrade process:

 

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