Licensing overview

The BMC Helix Innovation Suite licensing grants the legal use of BMC Helix Innovation Suite and is necessary for performing unlimited operations that change the database; for example, creating or updating requests, and developing applications.
How licensing affects access control
In addition to obtaining a license to run the BMC Helix Innovation Suite and other components, you must specify a license type for each user. BMC Helix Innovation Suite includes a setting that enables you to permit users who are not recognized users to access BMC Helix Innovation Suite applications as a member of the Public Group. For more information, see User-and-group-access-overview.
Although licensing is not a component of access control, licensing can affect a user's ability to perform an operation that you grant the user permission to perform. For example, if a user is a member of a group that has Change permission to a field but you did not give the appropriate write license, the user cannot change the field.
Consult the following topics for information about licensing for on-premises customers:
Understand licensing
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- Remedy and BMC Helix ITSM License entitlements on BMC Communities.
Maintain licenses
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Obtain license keys
- BMC Support Licensing and Passwords on the BMC Support page.
- Requesting a trial or temporary license for AR System server from the BMC Support page knowledge article.
- Requesting a permanent license for AR System server from the BMC Support page knowledge article.
Report and track licenses
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Set up licenses
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