Configuring a data source

As an administrator, you can leverage data outside BMC Helix Innovation Studio. To leverage external data, you must first configure the data source by specifying the connection and authentication details. BMC Helix Innovation Studio supports two external data source types— AR System serverand Web API data source. The AR Systemdata source type supports the following authentication types:

  • BMC Helix Single Sign-On—BMC Helix Single Sign-Onshould be the same for BMC Helix Innovation Studio and external AR System server, and users should be synced in BMC Helix Innovation Studio from external AR System server.
  • Application Service Password of external AR System server—AR System serverusers should be synced in BMC Helix Innovation Studio.

Related topics

Creating-external-record-definitions

Mapping-custom-knowledge-templates-from-BMC-applications-to-BMC-Helix-Knowledge-Management-by-ComAround

Mapping-the-Data-Source-alias-to-an-appropriate-data-source-configuration

To configure a new data source

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab. 
  2. Select Integrations > Data sources > Data source connections.
  3. On the Data source connections page, click New.
    The Add new data source configuration dialog is displayed.
  4. On the General tab, complete the following fields:

    1. Name—Enter an appropriate name for the data source connection, for example, ARS01.

      Important

      To avoid errors, do not use the following names for the connector:

      • Web Api
      • AR System
      • ARDBC.PREVIEW
      • ARSYS.ARDBC.CONFIGFILE
      • REMEDY
      • ARDBC.SERVER.ADMINISTRATION
    2. Type—Select AR System or Web API, depending on your requirement.
      The data is retrieved from the data source defined in this field.

  5. On the Connection properties tab, complete the fields as described in the following table:

    Data source type

    Connection Properties fields

    Action

    AR System

    Host name

    Enter the hostname of the external AR System server.

    Port

    Enter the RPC Port number.

    Authentication

    Select one of the following supported types:

    • RSSO 
    • Remedy Application Service (RAS)
      If you select RAS, enter the password of the Application Service User of the external AR System.

    Use currently logged in user permissions

    Select the check box if you want to use the logged-in user's permissions to access the AR System server.

    Best practice

    We recommend that you select this check box after the application development is complete.

    Web API

    Web API connection

    Select the web API connection that you have created.
    For information about web connection, see Configuring-the-authentication-credentials-of-REST-API-web-services.

  6. Click Save.

 

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