This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Enabling automatic request assignment

Automatic request assignment is the process of automatically assigning requests to assignees based on an assignment rule. 

The automatic request assignment process helps:

  • Streamline the assignments
  • Reduce the effort and time to assign the requests
  • Assign the requests effectively to the next available agent 

See the topics in the following table to learn about enabling, configuring, and integrating automatic request assignments:

Action

Reference

Learn about the automatic request assignment methods and processes.

Learn how to integrate automatic request assignments with your application.

Enable the Assignment Engine logs and configure the logging settings.

Related topic

Creating-rules

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*