Knowledge permissions and roles mapping from BMC Helix ITSM to BMC Helix Knowledge Management by ComAround
How knowledge permissions are mapped from
to
The following image shows how knowledge permissions are mapped from to :
- Companies from
are mapped to a single portal in
. If a global company access is required, companies are also mapped to folders.
- Knowledge permissions in
are set by assignment groups and one or more additional visibility groups, if necessary.
- Knowledge articles from
are synchronized into folders in
based on the knowledge access permissions in
.
Folders are created infor each combination of a company with assignment groups or visibility groups, or both.
- User groups are assigned to the portal and folders in
, not to each knowledge article.
- Assignment groups and visibility groups in
are mapped to
user groups.
This mapping enables users to access articles that reside in theportal and folders based on the user group assignment in
.
- KCS roles are assigned per user group in
.
(Version 23.3.02 and later) Users fromare assigned to specific
user groups that match their highest-level KCS role in
. Learn how
determines a user's highest-level KCS role in Permission-mapping-overview-for-BMC-Helix-Knowledge-Management-by-ComAround.
(Version 23.3.01 and earlier) Users from BMC Helix ITSM are assigned to specific BMC Helix Knowledge Management by ComAround user groups that match their original KCS roles in BMC Helix ITSM.
A company, Apex Global, has its finance team in India and USA. The knowledge publisher in this company has the following permissions in
to create and publish articles for both - India and USA teams:
- Finance assignment group
- Apex Global Finance visibility group
As an administrator of Apex Global, you want to make sure that the knowledge publisher continues to access articles for India and USA teams after mapping the permissions. The following image shows the permissions assigned to the knowledge publisher after mapping them with
:
- Global user group
- Apex Global user group
- India Finance user group
- USA Finance user group
How user roles in
are mapped to KCS roles in
The following image shows how user roles in are mapped to KCS roles in :
The following roles are legacy knowledge worker roles that aren't KCS certified. Therefore, they are mapped to the Candidate role in .
Legacy knowledge worker roles in | KCS roles in |
|---|---|
Knowledge Admin | Candidate |
Knowledge Config | Candidate |
Knowledge Submitter | Candidate |
Knowledge User | Candidate |
To be mapped with advanced KCS roles in , these roles must be certified by KCS first.
For information about permissions to edit and view articles in , see User goals and features.