Synchronizing BMC applications with BMC Helix Knowledge Management by ComAround
After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about benefits of BMC Helix Knowledge Management by ComAround, see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.
The following section provides information about how the knowledge synchronization tool works and describes the synchronization process. It also lists procedures to migrate a knowledge base from a BMC application that you use to create and update knowledge to BMC Helix Knowledge Management by ComAround:
Action | Reference |
|---|---|
Learn and understand how the knowledge synchronization tool migrates articles and their attributes to BMC Helix Knowledge Management by ComAround. | |
Learn about the tasks that you must perform to synchronize knowledge articles from your BMC application to BMC Helix Knowledge Management by ComAround. | |
Create a data source connection and data source mapping for knowledge base synchronization. | |
Perform the optional tasks for knowledge base synchronization. | |
Set the default author email address. | |
Run the synchronization job. | |
Verify the knowledge base synchronization and troubleshoot errors. | |
Terminate the synchronization job. |
Where to go from here