Creating a data source connection and data source mapping for knowledge base synchronization

Make sure that the following conditions are fulfilled before you synchronize the knowledge base from your BMC application to BMC Helix Knowledge Management by ComAround:

To create a data source connection and data source mapping

1. Log in to BMC Helix Innovation Studio and click Administration. 
2. Select Integrations > Data sources > Data source connections.
3. Create a data source connection. 
   1. On the Data source connections page, click New.
      The Add new data source configuration dialog is displayed.
   2. On the General tab, specify the following fields:
      • Name—Enter ITSM Data Source. 
        To avoid errors in synchronization, do not provide any other name to the data source connection. 
      • Type—Select AR System
        The data is retrieved from the data source defined in this field.
   3. On the Connection properties tab, specify the following fields:

1. 1. • Host name—Enter the host name of the external AR System server. For version 21.02—localhost.
      • Port—Enter 46262.

1. 1. • Authentication—Select the authentication type.
        If you select RAS (Remedy Application Service), enter the password of the Remedy Application Service User of the external AR System.

1. 1. • Use currently logged in user permissions—Do not select this check box.
2. Click Save.
3. Map the data source connection.
   1. On the Administration tab, select Integrations > Data sources > Data source mapping. 
   2. From the Application list, select comaroundMigation. 
      In Connection target, ITSM Data source is populated automatically.
   3. From the Connection configuration list, select the data source connection that you created earlier.
      For example, ITSM data source.
      
4. Click Save. 

The following image shows the data source connection and data source mapping for BMC Helix Knowledge Management by ComAround:

Where to go from here

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