Skip to Content
Information
This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Troubleshooting Report plug-in issues

The Report plug-in implements the Report Creator vendor form, which is used in AR System reporting.

Plug-in type

Report plug-in is a C-based ARDBC plug-in.

AR System server connectivity

AR System server interacts with the Report plug-in when an event occurs on the Report Creator form.

The Report plug-in is installed in the following location:

  • (Microsoft Windows) <ARInstallationFolder>\reportplugin.dll
  • (UNIX) <ARInstallationFolder>/bin/reportplugin.so

Configuration information

The Report plug-in is configured in the AR System Administration: AR System Configuration Generic UI form.

To troubleshoot Report plug-in issues

  1. Verify the Report plug-in configuration and check whether the AR System Administration: AR System Configuration Generic UI form includes the plug-in file name. See Plugin option in Configuration-settings-N-R.
    For example, check whether the AR System Administration: AR System Configuration Generic UI form includes the following setting:
    Plugin: reportplugin.dll
  2. Restart AR System server. For information about restarting the plug-in server without restarting AR System server, see Restarting-the-plug-in-server.
  3. If you need to investigate the issue further, you must enable server-side and plug-in logs. For more information, see Setting-log-files-options.
  4. Troubleshoot common plug-in related issues. For more information, see General-approach-for-troubleshooting-plug-in-issues.

 For more information on updating the AR System Administration: AR System Configuration Generic UI form see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

AR System 21.05