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RKM Group plug-in configuration

The RKM Group plug-in gets group-related information from the Group form because the BMC Helix ITSM: Knowledge Management user does not have permissions to use the Group form. The RKM Group plug-in queries the data by logging in as a Remedy Application Service user and retrieving the read-only data from the form.

Related topics

Troubleshooting-RKM-Group-plug-in-issues

Plug-in type

RKM Group is a Java-based ARDBC plug-in.

AR System server connectivity

The RKM Group plug-in connects to the AR System server by using the AR System Java API. This plug-in (rkm-group.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

The configuration information of the RKM Group plug-in is available in the AR System Administration: Plugin Server Configuration form.

RMDY.ITSM.RKM.GROUP.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias as follows:
Server-Plugin-Alias: RMDY.ITSM.RKM.GROUP RMDY.ITSM.RKM.GROUP myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

 

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AR System 21.05