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File System plug-in configuration

The File System plug-in provides a file search service in the Microsoft Windows file system and mapped disks. The File System plug-in enables you to search any type of file in the file system, based on search criteria. The File System plug-in receives the search parameters from the AR Vendor form fields and returns the results to the same form.

The plug-in supports different file name qualifications, such as:


Related topics

Troubleshooting-File-System-plug-in-issues

The File System plug-in returns the file name, file path, the file, and the date of modification as output. For .doc and .pdf files, the plug-in also returns document author, title, subject, and keywords as output values.

Plug-in type

File System is a Java-based ARDBC plug-in.

AR System server connectivity

The File System plug-in interacts with the AR System server through the RKM:VF_FileSystem AR Vendor form, which contains input fields for search parameters and output fields for viewing search results. The File System plug-in (file-system.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

The configuration information of the File System plug-in is available in the AR System Administration: Plugin Server Configuration form.

RMDY.ITSM.RKM.FILESYSTEM.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias as follows:
Server-Plugin-Alias: RMDY.ITSM.RKM.FILESYSTEM RMDY.ITSM.RKM.FILESYSTEM myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

AR System 21.05