This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

FAQs and additional resources


This topic provides information that supplements the BMC Service Desk documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Service Desk.

What happened to all the PDFs for this product?

Where to find information previously provided in a PDF guide or manual

Document title

Found here in

Incident Management User Guide

Problem Management User Guide

Installation Guide

Configuration Guide

Administration Guide

Guide to Multi-Tenancy

Concepts Guide

Notification Engine Guide

Data Management Administration Guide

Task Management System Administration Guide

Where do I find release note information?

Where to find information previously provided in release notes

Type of information

Found here in

New features (enhancements) and other information

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open
Where do I find information previously provided in a white paper?

Where to find information previously provided in a white paper

Document title

Found here in

BMC Remedy IT Service Management 7.6.03 Section 508 User Accessibility Options White Paper

BMC Remedy IT Service Management 7.6.03 Integrations White Paper

Where can I find technical bulletins?

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Release-notes-and-notices

Where can I find flashes?

 If BMC publishes urgent information about this product, you will find it under the Flash heading in Release-notes-and-notices . Note that you will see the Flash heading only if an urgent issue is published.    

Is all the content for this version of BMC Service Desk in this space?

The documentation for this version of BMC Service Desk is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces document this release:

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Service Desk documentation that you might find helpful:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*