Remedy Knowledge Management 20.02
Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Date | Title | Summary |
|---|---|---|
October 23, 2022 | This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
October 6, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
August 28, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. | |
February 21, 2020 | Enhancements to Remedy Knowledge Management are:
For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements. |
As a developer, understand the development options for Remedy Knowledge Management. | ||
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up integrations with Remedy Service Desk and Service Request Management. | |
The following hyperlinks provide information outside of the BMC Knowledge Management documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Knowledge Management Support page, BMC Knowledge Management Support
- Search the BMC Support Knowledge base
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com information about BMC Remedy ITSM Suite
- Documentation for related products:
- BMC IT Service Management Suite documentation BMC Remedy IT Service Management Suite
- BMC Asset Management documentation BMC Asset Management
- BMC Change Management documentation BMC Change Management
- BMC Service Desk documentation BMC Service Desk
- BMC Service Level Management documentation BMC Service Level Management
- BMC Service Request Management documentation BMC Service Request Management
- BMC Atrium Core documentation BMC Atrium Core