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Localizing BMC Service Request Management content

You can localize all  content that the users can view in the Request Entry console. 

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leverages the robust internationalized environment of  to support different character sets and a suite of features that enables administrators to produce localized applications. Additionally, users can specify their language and formatting preferences to have the application delivered in the style that is the most useful to them. With this model, the same application can be delivered simultaneously to different users in multiple languages.


The various 

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objects (for example, navigational categories or SRDs) are displayed based on the locale fallback mechanism of . If  finds at least one localized object for the client locale, it does not display the other localized objects defined in other locales.

Related topics

Configuring-the-locale-fallback-mechanism

Localizing-navigational-categories-in-the-Request-Entry-console

Localizing-AOTs-PDTs-and-AIFs

Localizing-SRDs-and-surveys

Deploying-and-verifying-localized-content

Success

Best practice
When you create your own navigational categories, AOTs, PDTs, and SRDs, we recommend that you localize them at the same time. 

By default, the

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sample data is defined with null locale values. If you do not localize any

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objects, the sample data (for example, the navigational categories) is displayed any user who logs in to the Request Entry console for the first time. 

When you localize a

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object, you must also localize the sample data. Users see only those

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objects that match their client locale. Objects with empty locale are not displayed. 

 

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BMC Service Request Management 25.4