This documentation supports the 25.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Setting up and going live

As an administrator, you must perform several initial configuration tasks before end users use the BMC Service Request Management.

Configuration prerequisites

Before you begin configuring the product, verify that the following configuration prerequisites are met:

  • You have a Action Request System Write license and an application license.
  • You have a basic knowledge of AR System administration tasks.
  • You have a basic understanding of performing common configuration tasks using the Application Administration console (for example, logging into the IT Home Page, defining users in the People form, and so on).


Configure your company

Creating companies

Configuring BMC Helix ITSM applications

Setting up the time zone

Configure approval settings

Configuring-the-Request-ID-link-in-Approval-Central

Configuring Notification Engine

Configuring email-based approvals

Configure the application

Configuring-the-Mid-Tier-for-BMC-Service-Request-Management

Applying system settings

Enabling submitters to modify requests

Localizing the server

Making your application accessible - Section 508 compatibility

Setting user preferences

Enabling and configuring Service Context for BMC Helix ITSM applications

Define users

BMC-Service-Request-Management-roles

Roles and permissions

Defining an application administrator

Creating support groups

Adding People

Allowing-unknown-users-to-access-the-Request-Entry-console

Setting user preferences

 

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