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Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
This documentation supports the 23.3 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Use cases

Consult the following use case for information on how to achieve value with BMC Service Request Management:

Use case

Objective

Create a catalog of requestable services so that your users or customers can browse through the catalog and submit service requests.

Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.


 

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BMC Service Request Management 23.3