List of predefined service target templates
You can use predefined templates for creating service targets.
The following table lists some of the predefine templates in Service Level Management:
Goal Type | Template |
|---|---|
Asset Availability | Asset Availability: Application Systems - Critical Priority - No Milestones |
Asset Availability | Asset Availability: Application Systems - Critical Priority - With Milestones |
Asset Availability | Asset Availability: Application Systems - High Priority - No Milestones |
Asset Availability | Asset Availability: Application Systems - High Priority - With Milestones |
Asset Availability | Asset Availability: Application Systems - Low Priority - No Milestones |
Asset Availability | Asset Availability: Application Systems - Low Priority - With Milestones |
Asset Availability | Asset Availability: Application Systems - Medium Priority - No Milestones |
Asset Availability | Asset Availability: Application Systems - Medium Priority - With Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Critical Priority - No Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - High Priority - No Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Low Priority - No Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Medium Priority - No Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - High Priority - With Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Low Priority - With Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Medium Priority - With Milestones |
Asset Outage Restoration Time | Asset Outage Restoration: Applications - Critical Priority - With Milestones |
Change Request Completion | Change Completion: Critical Priority - 4 Hour - With Milestones |
Change Request Completion | Change Completion: High Priority - 8 Hours - With Milestones |
Change Request Completion | Change Completion: Medium Priority - 24 Hours - With Milestones |
Change Request Completion | Change Completion: Low Priority - 48 Hours - With Milestones |
Change Request Completion | Change Completion: Critical Priority - 1 Hour - No Milestones |
Change Request Completion | Change Completion: High Priority - 2 Hours - No Milestones |
Change Request Completion | Change Completion: Medium Priority - 4 Hours - No Milestones |
Change Request Completion | Change Completion: Low Priority - 8 Hours - No Milestones |
Change Request Initiation | Change Initiation: Critical Priority - 30 Minute - No Milestones |
Change Request Initiation | Change Initiation: High Priority - 1 Hour - No Milestones |
Change Request Initiation | Change Initiation: Medium Priority - 2 Hours - No Milestones |
Change Request Initiation | Change Initiation: Low Priority - 4 Hours - No Milestones |
Change Request Initiation | Change Initiation: Critical Priority - 4 Hours - With Milestones |
Change Request Initiation | Change Initiation: High Priority - 8 Hours - With Milestones |
Change Request Initiation | Change Initiation: Medium Priority - 24 Hours - With Milestones |
Change Request Initiation | Change Initiation: Low Priority - 48 Hours - With Milestones |
Incident Resolution Time | Incident Resolution: Critical Priority - 1 Hour - No Milestones |
Incident Resolution Time | Incident Resolution: Critical Priority - 4 Hours - With Milestones |
Incident Resolution Time | Incident Resolution: High Priority - 2 Hours - No Milestones |
Incident Resolution Time | Incident Resolution: High Priority - 8 Hours - With Milestones |
Incident Resolution Time | Incident Resolution: Low Priority - 48 Hours - With Milestones |
Incident Resolution Time | Incident Resolution: Low Priority - 8 Hours - No Milestones |
Incident Resolution Time | Incident Resolution: Medium Priority - 24 Hours - With Milestones |
Incident Resolution Time | Incident Resolution: Medium Priority - 4 Hours - No Milestones |
Incident Response Time | Incident Response: Critical Priority - 1 Hour - With Milestones |
Incident Response Time | Incident Response: Critical Priority - 30 Minute - No Milestones |
Incident Response Time | Incident Response: High Priority - 1 Hour - No Milestones |
Incident Response Time | Incident Response: High Priority - 2 Hours - With Milestones |
Incident Response Time | Incident Response: Low Priority - 4 Hours - No Milestones |
Incident Response Time | Incident Response: Low Priority - 8 Hours - With Milestones |
Incident Response Time | Incident Response: Medium Priority - 2 Hours - No Milestones |
Incident Response Time | Incident Response: Medium Priority - 4 Hours - With Milestones |
Release Request Completion | Release Completion: Critical Priority - 20 Hours - With Milestones |
Release Request Completion | Release Completion: Critical Priority - 40 Hours - No Milestones |
Release Request Completion | Release Completion: High Priority - 40 Hours - With Milestones |
Release Request Completion | Release Completion: High Priority - 80 Hours - No Milestones |
Release Request Completion | Release Completion: Low Priority - 160 Hours - With Milestones |
Release Request Completion | Release Completion: Low Priority - 240 Hours - No Milestones |
Release Request Completion | Release Completion: Medium Priority - 160 Hours - No Milestones |
Release Request Completion | Release Completion: Medium Priority - 80 Hours - With Milestones |
Release Request Initiation | Release Initiation: Critical Priority - 2 Hours - With Milestones |
Release Request Initiation | Release Initiation: Critical Priority - 4 Hours - No Milestones |
Release Request Initiation | Release Initiation: High Priority - 4 Hours - With Milestones |
Release Request Initiation | Release Initiation: High Priority - 8 Hours - No Milestones |
Release Request Initiation | Release Initiation: Low Priority - 24 Hours - With Milestones |
Release Request Initiation | Release Initiation: Low Priority - 48 Hours - No Milestones |
Release Request Initiation | Release Initiation: Medium Priority - 24 Hours - No Milestones |
Release Request Initiation | Release Initiation: Medium Priority - 8 Hours - With Milestones |
Service Request Approval Time | Service Request Approval Time: Critical Urgency - 1 Hour - No Milestones |
Service Request Approval Time | Service Request Approval Time: Critical Urgency - 2 Hour - With Milestones |
Service Request Approval Time | Service Request Approval Time: High Urgency - 2 Hours - No Milestones |
Service Request Approval Time | Service Request Approval Time: High Urgency - 4 Hours - With Milestones |
Service Request Approval Time | Service Request Approval Time: Low Urgency - 24 Hours - With Milestones |
Service Request Approval Time | Service Request Approval Time: Low Urgency - 8 Hours - No Milestones |
Service Request Approval Time | Service Request Approval Time: Medium Urgency - 4 Hours - No Milestones |
Service Request Approval Time | Service Request Approval Time: Medium Urgency - 8 Hours - With Milestones |
Service Request Process Time | Service Request Process Time: Critical Urgency - 1 Hour - No Milestones |
Service Request Process Time | Service Request Process Time: Critical Urgency - 2 Hour - With Milestones |
Service Request Process Time | Service Request Process Time: High Urgency - 4 Hours - No Milestones |
Service Request Process Time | Service Request Process Time: High Urgency - 8 Hours - With Milestones |
Service Request Process Time | Service Request Process Time: Low Urgency - 24 Hours - No Milestones |
Service Request Process Time | Service Request Process Time: Low Urgency - 48 Hours - With Milestones |
Service Request Process Time | Service Request Process Time: Medium Urgency - 16 Hours - With Milestones |
Service Request Process Time | Service Request Process Time: Medium Urgency - 8 Hours - No Milestones |
Service Request Total Time | Service Request Total Time: Critical Urgency - 2 Hours - No Milestones |
Service Request Total Time | Service Request Total Time: Critical Urgency - 4 Hours - With Milestones |
Service Request Total Time | Service Request Total Time: High Urgency - 12 Hours - With Milestones |
Service Request Total Time | Service Request Total Time: High Urgency - 6 Hours - No Milestones |
Service Request Total Time | Service Request Total Time: Low Urgency - 32 Hours - No Milestones |
Service Request Total Time | Service Request Total Time: Low Urgency - 72 Hours - With Milestones |
Service Request Total Time | Service Request Total Time: Medium Urgency - 12 Hours - No Milestones |
Service Request Total Time | Service Request Total Time: Medium Urgency - 24 Hours - With Milestones |
Work Order Resolution | Work Order Resolution: Critical Priority - 1 Hour - No Milestones |
Work Order Resolution | Work Order Resolution: High Priority - 2 Hours - No Milestones |
Work Order Resolution | Work Order Resolution: Low Priority - 8 Hours - No Milestones |
Work Order Resolution | Work Order Resolution: Medium Priority - 4 Hours - No Milestones |