Implementation scenario - Calbro Services top-down approach to managing service
The following use cases describe example scenarios for implementing BMC Service Level Management (BMC SLM) in your environment using a fictional company, Calbro Services. Following the top-down approach, this scenario uses the information from Calbro Services to begin designing and documenting a plan. This scenario uses the Calbro Services sample data that is available with BMC Service Level Management 7.5.00 and later.
- Scenario step 1 - Research business goals
- Scenario step 2 - Prepare a list of business services and service offerings
- Scenario step 3 - Identify responsible parties
- Scenario step 4 - Identify existing contracts and agreements
- Scenario step 5 - Identify service expectations
- Scenario step 6 - Create the service catalog
- Scenario step 7 - Define agreements
- Scenario step 8 - Assign service level management roles to IT staff
- Scenario step 9 - Define compliance measurements
- Scenario step 10 - Notify stakeholders
- Scenario-summary-top-down-approach
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