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This documentation supports the 25.1 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.
Setting the availability of a service by using business time segments and entities
As an administrator, you can define the hours that represent when a service is available or not available on workdays and holidays. You can indicate these hours in a service target so that metrics and milestones are ignored and not included in the performance measurements. Business schedules can apply to one specific time period or to a recurring event.
