This documentation supports the 23.3 version of BMC Helix ITSM: Service Level Management.To view an earlier version, select the version from the Product version menu.

Using Service Level Manager Dashboard

The Service Level Manager Dashboard contains the following tabs:

  • Compliance
  • SLM Trends
  • Service Targets
  • Business Services

Related topics

Using-SLM-Customer-Dashboard

The dashboard displays a navigation pane on the left, and a contents pane on the right. The navigation pane shows the same hierarchy as the Service Level Management Console. When you click a directory or subdirectory in the navigation pane, the data on the tabs relates to the agreements contained in the selected directory and all its subdirectories. If you select the Service Target tab after viewing the Compliance tab (and the reverse), the same directory is selected.

Tip

To display items in the selected directory only, clear the Yes check box next to Show Items In Subfolder. To search for folders, type a name or part of a name in the Find field and click Find (The search is case sensitive).

The navigation pane is not available on the SLM Trends tab. See the following topics for more information:



 

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