Updating templates

You can update templates created by you or other application administrators. However, you cannot update the templates that are shipped with the BMC Service Level Management application.

To update a template

1. From the Application Administration Console, select Custom Configuration > Service Level Management > Configure Application Settings > Templates.
2. Click Open to display the Configure Templates form.
3. Select one of the following from the Show Templates For field list:
   
   • Condition used in the qualification builder as fill-in-aid.
   • Measurement Criteria used by the service target in either fill-in-aid or linked to template mode.
   • Goal and Cost Schedule used by service targets in either custom copy template or linked to template mode.
   • Milestone used by service target or agreement in either custom copy template or linked to template mode.
   • Action used by service target or agreement in either custom copy template or linked to template mode.
     The Show Templates For field shows the type of template with which you are currently working.
     The Template table lists all the templates of the type selected in the Show Templates For field.
     The Service Target Linked To table lists all the service targets or agreements that are linked to the selected template or contain objects linked to the selected template.
     The Service Target Linked To table, also known as the Template Usage Table is disabled for Condition templates because condition templates are not linked to any objects.
     The Linked Status column in the Template table has two values:
     • Updated means the template content is synchronized with all the objects linked to it.
     • Need to Update means the template content has not been updated with the objects linked to it.
4. Modify or delete the template if required.
5. Click the Update Linked Objects button to push the template changes to all objects linked to it.
    When the update is completed, the affected service target and agreement records must be rebuilt.
6. On the Service Level Management Console, select the service targets and agreements that are set to Need to be Built and click Build.
7. (Optional)  To remove the links between selected or all objects and the template, so the detached objects become custom copies and disappear from the table, select the Detach Selected or Detach All buttons below the Service Target Linked To table.