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This documentation supports the 21.3 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.

Compliance-only service target processing

The terms and conditions definition for this type of data source works the same as for request-based. The compliance only data source is a AR System form. A qualification based on fields on the form will define the terms and conditions. When creating a transaction-monitoring service target, the Wizard view only needs the first tab. Service target based milestones and the other tabs for performance monitoring are not supported.

 

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BMC Service Level Management 21.3