Creating a business entity for a custom application

To create a field on the application form to hold the business entity

1. Log on to the relevant application; for example, Service Desk: Incident Management.
2. Create a character field on the application form to hold the business entity title.

To specify the application form and field

1. From the Application Administration Console, select Custom Configuration > Service Level Management > Configure Application Settings > Data Sources.
2. In the Configure Service Target Data Source form, select the data source for your service target; for example, HPD:HelpDesk for an incident request resolution service target.
3. Select the application form that is used for the data source.
   The default form is shown in the Data Source/App Form field.
4. Click the MSP/Business Time tab.
5. Select the fields on the application form that contain the business entity names.
   • SLA Type Reference Field — Enter a field that holds the business entity for service targets of type Service Level Agreement (SLA).
   • OLA Type Reference Field — Enter a field that holds the business entity for service targets of type Operational Level Agreements (OLA).

To specify you want to use a field on the application form during service target definition

1. On the Service Level Management Console, select Service Targets.
2. Select or create the service target to which you want to apply the application form.
3. On the Goal and Cost tab (called Step 2 if you are creating a new service target), select the Use on App Form check box.
4. Continue modifying or creating your service target.
5. Click Save.