BMC Service Level Management processing data model

After defining the service targets and agreements, you can address the "processing" data model of BMC Service Level Management. This includes service target processing, milestones, and compliance processing. The forms in this component are:

• SLM:Measurement—This form tracks the measurement records and the performance of a service target, recording the latest service target status and the timestamps of the changes. Different types of information are stored on this form. All the information is related to service target processing.
• SLM:MeasurementChild—This form tracks each change in state on the measurement for performance monitoring and availability service targets, such as from available to unavailable. Because each change in state is known, SLA compliance can, at any time, calculate the compliance performance of each service target for a review period to sum up their contribution to the SLA compliance percentage.
• SLM:EventSchedule—This form tracks when milestones should execute. Each record in this form has a timestamp indicating when a milestones should execute and for which instance of service target and application.
• SLM:SLACompliance—This form tracks all the compliance calculations. A record is created in this form for each agreement, review period, and contract combination. As each review period completes, the record is marked as done and a new one is started.
• SLM:ComplianceHistory—This form tracks compliance data for each service target contained in an agreement.

The following image shows the data model for BMC Service Level Management processing (service target and compliance) entities.