This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

BMC Service Level Management data model

The BMC Service Level Management data model comprises of four main components:

  • Definition or configuration component forms—Stores information about the definition of service targets, agreements, contracts, milestones, and actions.
  • Collector component forms—A set of view forms that are needed for the Collector.
  • Real-time processing forms—Used for calculations of measurements, compliance, and triggering milestones.
  • Application Administration Console forms—Used to store preferences and other administrative information.

For more information, see the BMC Service Level Management Data Model (105 KB) PDF file.

For related information, see the following pages:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*