This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.
Setting the availability of a service by using business time segments and entities
As an administrator, you can define the hours that represent when a service is available or not available on workdays and holidays. You can indicate these hours in a service target so that metrics and milestones are ignored and not included in the performance measurements. Business schedules can apply to one specific time period or to a recurring event.