Defining compliance-only service targets
The service target wizard allows you to define your service targets by specifying details about that service target.
For some types of service targets, the wizard contains four steps that allow you to input this information. For compliance-only service targets, there is only one step involved.
The following table describes fields in the Step 1 of 4 tab of the service target wizard:
Field/Area on form | Description | Basic/Advanced |
|---|---|---|
Template | List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template. | Basic |
Title | Title of the service target. For example, Medium Shipping Compliance. | Basic |
Description | Description of the service target. | Basic |
Applies To | Data source that applies to the compliance-only service target. This is a Remedy AR System form specially designed to hold the data. | Basic |
Goal Type | Compliance-only service target goal. | Basic |
Terms and Conditions | Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:
| Basic |
Agreement Type | Type of agreement. | Advanced |
Status | Status for the service target. The default for a new service target is Enabled. | Advanced |
Effective From | Date and time from which the service target is effective. | Advanced |
Save Service Target as Template | Option to save the service target you defined as a template. | Basic |