Defining compliance-only service targets
Using a compliance only service target you can access data already processed by an external source. You can relate a compliance-only service target to an agreement and the processed data is used to evaluate the agreement compliance within the specified review period for the agreement.
Before you begin
Create a Action Request System form in Developer Studio to hold the data used for the calculation of agreement compliance. If the processed data is contained in a database table outside Action Request System, you can access it by way of a View form.
You can design the form according to your requirement, but it must contain the following field IDs to reference the database table fields:
Field | Field ID | Field type | Field definition |
|---|---|---|---|
ResultsStatus | 301378400 | Integer | 0=Met Not 0=Missed |
ImpactCost | 300834800 | Real | Impact cost of missing a transaction |
EpochTimeSeconds | 301643200 | Integer | Time in seconds since 1970 |
TotalPenaltyCostCur | 300834900 | Currency | Costs per failure |
Select the name of the AR System form in the Applies To field when creating the service target. Only Step 1 of the Service Target wizard is applicable to compliance-only service targets. You cannot set milestones or measurement criteria because the data has already been processed. You can only create milestones for the related agreements to react to the data in a review period.
The service target wizard allows you to define your service targets by specifying details about that service target.
For some types of service targets, the wizard contains four steps that allow you to input this information. For compliance-only service targets, there is only one step involved.
The following table describes fields in the Step 1 of 4 tab of the Service Target wizard:
Field/Area on form | Description | Basic/Advanced |
|---|---|---|
Template | List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template. | Basic |
Title | Title of the service target. For example, Medium Shipping Compliance. Important: Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*(). | Basic |
Description | Description of the service target. | Basic |
Applies To | Data source that applies to the compliance-only service target. This is a AR System form specially designed to hold the data. | Basic |
Goal Type | Compliance-only service target goal. | Basic |
Terms and Conditions | Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:
| Basic |
Agreement Type | Type of agreement. | Advanced |
Status | Status for the service target. The default for a new service target is Enabled. | Advanced |
Effective From | Date and time from which the service target is effective. | Advanced |
Save Service Target as Template | Option to save the service target you defined as a template. | Basic |